Zoom Video Communications

18 hours ago

Business Systems Analyst, Anaplan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support Zoom’s connected planning ecosystem by managing day-to-day operations, triaging user issues, and coordinating access provisioning across Go-To-Market, Finance, and People Experience teams. Act as a support partner for planning requests, perform root cause analysis, and drive continuous improvement. Lead program and project activities for platform enhancements, maintain documentation for self-serve users, and validate data between Anaplan and upstream systems such as Workday and Salesforce.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Support day-to-day operations of Zoom’s connected planning platform, including user issue triage and access provisioning.
•Serve as a Go-To-Market support partner for planning requests, routing issues, and managing follow-through to resolution.
•Perform root cause analysis on platform issues and recommend systemic improvements based on business process knowledge.
•Coordinate program and project management activities for platform enhancements, including ticket tracking, developer alignment, and stakeholder updates.
•Create and maintain process documentation, user guides, and field-level definitions; support UAT and data validation between planning and upstream systems.

Pay and Benefits

Salary: USD 87,600 - 186,000 annually

Key Requirements

•Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent practical experience).
•3+ years of experience as a business analyst, operations, or enterprise systems support professional (Go-To-Market or Sales Operations experience is a bonus).
•1+ years of hands-on experience with an enterprise planning/EPM platform using Anaplan and Workforce Planning use cases (comparable platforms considered).
•Adaptability across planning domains (Sales, Finance, Workforce, or other domains) as business needs shift.
•Experience with root cause analysis and translating business process knowledge into actionable solutions; familiarity with connected systems and JIRA is a bonus.

Experience:3+ years

Education:Bachelor's

Skills:Analytical thinkingRoot cause analysisProgram managementStakeholder communicationTask completion

Tech Stack:AnaplanWorkforce PlanningEPMSalesforceWorkdaySnowflakeJIRAUAT

Company Brief

Zoom Video Communications

Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn

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Zoom Video Communications

18 hours ago

Business Systems Analyst, Anaplan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Support day-to-day operations of Zoom’s connected planning platform, including user issue triage and access provisioning.
•Serve as a Go-To-Market support partner for planning requests, routing issues, and managing follow-through to resolution.
•Perform root cause analysis on platform issues and recommend systemic improvements based on business process knowledge.
•Coordinate program and project management activities for platform enhancements, including ticket tracking, developer alignment, and stakeholder updates.
•Create and maintain process documentation, user guides, and field-level definitions; support UAT and data validation between planning and upstream systems.

Pay and Benefits

Salary: USD 87,600 - 186,000 annually

Key Requirements

•Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent practical experience).
•3+ years of experience as a business analyst, operations, or enterprise systems support professional (Go-To-Market or Sales Operations experience is a bonus).
•1+ years of hands-on experience with an enterprise planning/EPM platform using Anaplan and Workforce Planning use cases (comparable platforms considered).
•Adaptability across planning domains (Sales, Finance, Workforce, or other domains) as business needs shift.
•Experience with root cause analysis and translating business process knowledge into actionable solutions; familiarity with connected systems and JIRA is a bonus.

Experience:3+ years

Education:Bachelor's

Skills:Analytical thinkingRoot cause analysisProgram managementStakeholder communicationTask completion

Tech Stack:AnaplanWorkforce PlanningEPMSalesforceWorkdaySnowflakeJIRAUAT

Company Brief

Zoom Video Communications

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn