Collections Team Lead

HP
Mexico
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Mentoring","Strategic thinking","Teamwork"]

Lead the collections team as an operational resolver and escalation point, coordinating collectors and providing backup to the manager. Own team metrics and performance, mentor and coach staff to resolve aged issues, and conduct regular account reviews. Act as a subject matter expert on collections processes, ensuring effective communication with internal/external partners and correct use of collections systems to accelerate cash flow.

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FursaFursa
HP
HP
2 days ago

Collections Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead the collections team as an operational resolver and escalation point, coordinating collectors and providing backup to the manager. Own team metrics and performance, mentor and coach staff to resolve aged issues, and conduct regular account reviews. Act as a subject matter expert on collections processes, ensuring effective communication with internal/external partners and correct use of collections systems to accelerate cash flow.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own overall team metrics and performance, and act as operational backup for the manager.
  • •Mentor and coach the team to effectively resolve aged issues and improve technical competence.
  • •Lead escalation reviews and meetings with collectors and relevant internal/external partners.
  • •Conduct regular account reviews with team members to address problematic situations and undesirable results.
  • •Ensure the team uses appropriate collections systems and processes at the expected level, and support cash-flow acceleration.

Key Requirements

  • •Strong leadership skills with the ability to onboard, develop, and mentor people.
  • •Knowledgeable of collections processes and payment challenge resolution.
  • •Strong communication skills and ability to work effectively with internal and external partners.
  • •Ability to elevate performance through execution and innovation, with a strategic mindset.
  • •Demonstrated high-performance track record and ability to anticipate and define changes.
Skills:LeadershipCommunicationMentoringStrategic thinkingTeamwork

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn