Physical Damage Specialist – Field for St. Louis, MO

USAA
St. Louis
Workplace: OnsiteFull timeUSD 77,120 - 138,810 annuallyFunction: Design (Product/UX/UI/Visual)Education: high_schoolSkills: ["Prioritization","Problem-solving","Communication","Risk management","Decision-making"]

Manage and oversee third-party physical damage vendors in the St. Louis, MO area, ensuring quality and accurate work products under contract guidelines. Evaluate vendor estimates for adherence to contract terms, resolve claim complaint/payment discrepancies, and provide decisions and authority within established limits. Partner with internal teams to balance member needs and operations, support catastrophe workloads, and help drive throughput compliance across auto physical damage processes.

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FursaFursa
USAA
USAA
38 minutes ago

Physical Damage Specialist – Field for St. Louis, MO

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live

Job Summary

Manage and oversee third-party physical damage vendors in the St. Louis, MO area, ensuring quality and accurate work products under contract guidelines. Evaluate vendor estimates for adherence to contract terms, resolve claim complaint/payment discrepancies, and provide decisions and authority within established limits. Partner with internal teams to balance member needs and operations, support catastrophe workloads, and help drive throughput compliance across auto physical damage processes.
Location: St. Louis
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •On-board, oversee, maintain partnerships, and coach third-party vendors to meet contractual/operational goals.
  • •Evaluate vendor work product for quality, accuracy, and contract adherence.
  • •Resolve complaint and payment discrepancy issues within the vendor MOI.
  • •Provide direction on borderline Total Loss situations and make physical damage loss decisions within granted authority.
  • •Support workload surges and catastrophe operations, and help manage output/throughput for auto physical damage processes.

Pay and Benefits

Salary: USD 77,120 - 138,810 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeaveWellness Stipend

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •4 years auto physical damage estimating experience.
  • •Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
  • •Capability to prioritize, problem solve, and effectively communicate next steps and resolution.
  • •Acquire and maintain an insurance adjuster license within 90 days and designated number of attempts.
Experience:P&C insuranceAuto physical damageInsurance adjusting
Education:High School
Skills:PrioritizationProblem-solvingCommunicationRisk managementDecision-making
Licenses:Insurance adjuster licenseValid driver's license
Certifications:I-CAR Platinum Pro-Level 3
Tech Stack:CCC vehicle damage estimating systemAuto physical damage processes

Eligibility

Visa:H-1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn