Global Community Moderator

The New York Times
London
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Editorial judgment","Communication","Attention to detail","Fast-paced execution","Community building"]

Moderate and manage reader comments in The New York Times’ London in-office comments sections, ensuring conversations follow Community Guidelines. Open and monitor comment threads, track trends using dashboards and tools, and escalate or route reader flags appropriately. Curate standout reader comments and reporter posts for inclusion in coverage, coordinate journalist participation ahead of publication, and help editors with research for projects involving user-generated content.

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The New York Times
The New York Times
1 month ago

Global Community Moderator

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Last checked: 2 hours agoStatus: Live

Job Summary

Moderate and manage reader comments in The New York Times’ London in-office comments sections, ensuring conversations follow Community Guidelines. Open and monitor comment threads, track trends using dashboards and tools, and escalate or route reader flags appropriately. Curate standout reader comments and reporter posts for inclusion in coverage, coordinate journalist participation ahead of publication, and help editors with research for projects involving user-generated content.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Moderate comments according to The Times’ Community Guidelines while maintaining a high-quality reader experience.
  • •Track and share comment trends with Community and Audience teams using metrics dashboards and other tools.
  • •Nominate, curate, and embed reader comments and reporter posts across journalism as needed.
  • •Follow escalation practices by responding to or appropriately routing reader flags and feedback.
  • •Coordinate with editors and reporters to set up journalist participation in comments ahead of publication.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid SickPaid ParentalLearning Budget

Key Requirements

  • •Bachelor’s degree, or equivalent experience.
  • •Previous experience in online editorial or audience development.
  • •Some experience with online communities and discussion groups.
  • •Familiarity with content management systems and basic workflow tools.
  • •Excellent editorial judgment, communication skills, and attention to detail.
Experience:JournalismOnline editorialOnline communitiesUser-generated content
Education:Bachelor's
Skills:Editorial judgmentCommunicationAttention to detailFast-paced executionCommunity building
Languages:English
Tech Stack:Content management systemsMetrics dashboardsWorkflow tools

Company Brief

The New York Times
Operates The New York Times, a global news organization delivering journalism across print and digital platforms, plus specialty sites like Wirecutter. Produces reporting, opinion, multimedia, and subscription-driven content covering national and international affairs.
Industry: News, Journalism & Broadcasting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1851
WebsiteLinkedIn