Customer Success Manager

Wing Assistant
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Proactive","Independence","Urgency"]

Own the customer journey after signing—leading onboarding, configuration, adoption, and ongoing support to ensure customers achieve their desired outcomes. Identify and close expansion opportunities within existing accounts, while proactively troubleshooting and resolving customer issues quickly. Manage customer onboarding/retention/renewal processes across US business hours, track open items to drive follow-through, and collaborate with integration engineers for custom API and integration needs.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the customer journey after signing—leading onboarding, configuration, adoption, and ongoing support to ensure customers achieve their desired outcomes. Identify and close expansion opportunities within existing accounts, while proactively troubleshooting and resolving customer issues quickly. Manage customer onboarding/retention/renewal processes across US business hours, track open items to drive follow-through, and collaborate with integration engineers for custom API and integration needs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the customer journey post-signing, including onboarding, configuration, and adoption.
  • •Identify and close expansion opportunities within existing customer accounts.
  • •Proactively manage customer issues to ensure same-day resolution.
  • •Conduct regular follow-ups with customers to provide progress and solution updates.
  • •Collaborate with integration engineers for custom API or integration needs while maintaining customer focus.

Key Requirements

  • •Proven experience in customer success, account management, or a similar role.
  • •Exceptional verbal and written communication skills.
  • •Strong problem-solving skills and a proactive approach to customer issues.
  • •Commercial acumen to identify expansion opportunities and drive revenue growth.
  • •Familiarity with CRM tools and support software, plus understanding of technical concepts related to configuration and troubleshooting.
Experience:SaaSCustomer success
Skills:CommunicationProblem-solvingProactiveIndependenceUrgency
Tech Stack:CRMAPI integrations

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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