Product Operations Associate

Tennr
New York
Workplace: OnsiteFull timeUSD 85,000 - 105,000 annuallyFunction: Communications, PR & CommunityExperience: 1-2 yearsSkills: ["Detail-oriented","Self-starter","Problem-solving","Judgment","Calm under pressure"]

Own the day-to-day operations of one Tennr product, working with Product, Product Operations, and Engineering. Prioritize work, close out daily status, and help train/support a growing product support team. Use customer and operational data from dashboards and payer portals to uncover gaps, turn insights into roadmap input, and file tickets so engineering ships the right improvements. Build scalable enablement playbooks and interface with customers to capture feedback.

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FursaFursa
Tennr
Tennr
5 days ago

Product Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the day-to-day operations of one Tennr product, working with Product, Product Operations, and Engineering. Prioritize work, close out daily status, and help train/support a growing product support team. Use customer and operational data from dashboards and payer portals to uncover gaps, turn insights into roadmap input, and file tickets so engineering ships the right improvements. Build scalable enablement playbooks and interface with customers to capture feedback.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Own the day-to-day operations of a product, prioritizing and assigning work and providing daily status updates.
  • •Train and support a growing team by answering first-pass questions and coaching on quality and turnaround.
  • •Help customers scale by investigating codes, payers, and customer data to identify gaps in what Tennr captures.
  • •Translate customer insights and data into product roadmap functionality by filing tickets and flagging priorities for engineering.
  • •Build and document a scalable playbook describing how processes work beyond any single person.

Pay and Benefits

Salary: USD 85,000 - 105,000 annually
Perks:Paid LeaveHealth Insurance401kParental Leave

Key Requirements

  • •1–2 years of experience in management consulting, high-growth startups, healthcare operations, or finance.
  • •Detail-oriented and able to catch small issues before they become real problems.
  • •Comfortable using dashboards, spreadsheets, and working with messy data.
  • •Self-starter who reasons from first principles when something is unfamiliar and works it out independently.
  • •Operates with discretion and judgment while navigating payer portals and other systems.
Experience:1-2 yearsManagement consultingHigh-growth startupsHealthcare operationsFinance
Skills:Detail-orientedSelf-starterProblem-solvingJudgmentCalm under pressure
Tech Stack:DashboardsSpreadsheetsJSONFHIRLinearPayer portalsMedical billing (HCPCS/J-codes)ICD-10

Company Brief

Tennr
Tennr is a tennis-focused platform that helps players find opponents, book courts, discover coaching, and join local tennis events. It aims to simplify match-making and court access for recreational and competitive tennis enthusiasts.
Industry: Online Marketplaces
Website