Cloudflare

3 weeks ago

Technical Support Engineer Intern (Fall 2026)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Work with Cloudflare’s Customer Support team to troubleshoot complex technical issues for customers across phone, email, chat, and social channels. You’ll analyze and resolve problems in collaboration with senior engineers, track requests in a ticketing system, and help maintain technical documentation and run books. The internship also includes hands-on experience with Cloudflare products, testing new releases, reporting bugs, and supporting improvements based on real customer feedback.

Location: Austin

Workplace: Onsite

Employment Type: Internship · 3 months

Job Function: Customer Support (Service Desk)

Seniority: Intern level

Key Responsibilities

•Collaborate with senior engineers to analyze and troubleshoot customer issues.
•Track support requests using a ticketing system.
•Participate in team meetings to discuss and share feedback.
•Create and update technical documentation and run books.
•Support testing of new releases, report bugs, and provide product feedback based on customer interactions.

Key Requirements

•Currently pursuing an undergraduate degree in Computer Sciences or a related field.
•Be self-driven and able to learn new technologies and systems with some guidance.
•Have a fundamental understanding of how the Internet works (OSI Model) and how Layers 3, 4, and 7 relate to products.
•Have experience using Linux and working in the command line.
•Be familiar with DNS, SSL/TLS, and HTTP, and have experience using tools like curl, dig, traceroute, openssl, and git.

Experience:Internet infrastructureCustomer support

Education:Bachelor's in Computer Sciences or related field

Skills:Problem-solvingCommunicationCollaborationContinuous learningCustomer focus

Languages:EnglishMandarinSpanishPortuguese

Tech Stack:LinuxCurlDigTracerouteOpensslGitBashPythonJavaScriptDNSSSL/TLSHTTPApacheNginxIISOSI ModelBGPGRE tunnelsTicketing systemDocumentation

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

3 weeks ago

Technical Support Engineer Intern (Fall 2026)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Internship · 3 months

Job Function: Customer Support (Service Desk)

Seniority: Intern level

Key Responsibilities

•Collaborate with senior engineers to analyze and troubleshoot customer issues.
•Track support requests using a ticketing system.
•Participate in team meetings to discuss and share feedback.
•Create and update technical documentation and run books.
•Support testing of new releases, report bugs, and provide product feedback based on customer interactions.

Key Requirements

•Currently pursuing an undergraduate degree in Computer Sciences or a related field.
•Be self-driven and able to learn new technologies and systems with some guidance.
•Have a fundamental understanding of how the Internet works (OSI Model) and how Layers 3, 4, and 7 relate to products.
•Have experience using Linux and working in the command line.
•Be familiar with DNS, SSL/TLS, and HTTP, and have experience using tools like curl, dig, traceroute, openssl, and git.

Experience:Internet infrastructureCustomer support

Education:Bachelor's in Computer Sciences or related field

Skills:Problem-solvingCommunicationCollaborationContinuous learningCustomer focus

Languages:EnglishMandarinSpanishPortuguese

Tech Stack:LinuxCurlDigTracerouteOpensslGitBashPythonJavaScriptDNSSSL/TLSHTTPApacheNginxIISOSI ModelBGPGRE tunnelsTicketing systemDocumentation

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn