Product Support Graduate

InterSystems
United Kingdom
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Attention to detail","Teamwork"]

Provide hands-on support for InterSystems healthcare applications by performing custom development, supporting deployments, and ensuring solutions meet project specifications. Troubleshoot and analyze performance issues, support upgrades and conversions, and assist with acceptance issues before and after go-live. Work directly with clients and implementation partners, deliver technical training and documentation, and participate in extended 24/7 support, including potential international travel.

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InterSystems
InterSystems
6 days ago

Product Support Graduate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide hands-on support for InterSystems healthcare applications by performing custom development, supporting deployments, and ensuring solutions meet project specifications. Troubleshoot and analyze performance issues, support upgrades and conversions, and assist with acceptance issues before and after go-live. Work directly with clients and implementation partners, deliver technical training and documentation, and participate in extended 24/7 support, including potential international travel.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Graduate level

Key Responsibilities

  • •Perform custom development tasks and support technical implementation tools for InterSystems healthcare applications and related products.
  • •Support site-specific software deployment activities and ensure delivery and deployment align with project requirements.
  • •Liaise with clients or business analysts on enhancements, report requests, and advise project managers during implementation.
  • •Develop and provide technical support for customizations (interfaces, reports, extracts, data migration, upgrades and conversions) and troubleshoot performance issues.
  • •Produce technical documentation and training materials, participate in on-site technical training/implementations, and support extended 24-hour service.
Travel: Medium travel

Key Requirements

  • •University degree or equivalent work experience (essential).
  • •Knowledge of web-oriented languages including HTML and JavaScript.
  • •Experience with SQL, data analysis, and database methodologies.
  • •Ability to design and write technical documents and create training materials.
  • •Experience in client-focused interaction and proven ability to lead and deliver results within time frames.
Experience:Healthcare
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingAttention to detailTeamwork
Languages:English
Tech Stack:HTMLJavaScriptSQL

Company Brief

InterSystems
Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Cambridge, United States
Founded: 1978
WebsiteLinkedIn