IT Support Desk Technician

First Commonwealth Financial
Indiana, Pittsburgh
Full timeFunction: IT Support & HelpdeskEducation: high_schoolSkills: ["Customer service","Troubleshooting","Research","Documentation","Escalation"]

Provide technical support to employees and clients by diagnosing and resolving hardware and software issues, researching problems using available resources, and supporting user provisioning and other security-related activities. Manage and monitor incidents and requests in a ticketing system, identify urgent issues for escalation, and route them to the right groups. Participate in creating department standard operating procedures while working varying Monday–Friday and 24x7 shift coverage as needed.

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First Commonwealth Financial
First Commonwealth Financial
3 days ago

IT Support Desk Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support to employees and clients by diagnosing and resolving hardware and software issues, researching problems using available resources, and supporting user provisioning and other security-related activities. Manage and monitor incidents and requests in a ticketing system, identify urgent issues for escalation, and route them to the right groups. Participate in creating department standard operating procedures while working varying Monday–Friday and 24x7 shift coverage as needed.
Location: Indiana, Pittsburgh
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Diagnose and resolve technical hardware and software issues.
  • •Research issues using available information resources.
  • •Support logical security activities, including user provisioning tasks.
  • •Document, track, and monitor interactions in the appropriate ticketing tool.
  • •Identify and escalate urgent situations and track/route incidents and requests to the appropriate groups, documenting resolutions.

Key Requirements

  • •High school diploma or equivalent (associate’s or bachelor’s degree in information systems or related field preferred).
  • •Working knowledge of fundamental operations of Windows and Microsoft Office.
  • •Experience in customer service best practices and supporting a corporate environment.
  • •Related experience and training in troubleshooting and providing technical support.
  • •Knowledge of banking applications is preferred.
Experience:Banking
Education:High School in information systems or related field
Skills:Customer serviceTroubleshootingResearchDocumentationEscalation
Tech Stack:WindowsMicrosoft OfficeTicketing tool

Company Brief

First Commonwealth Financial
Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Indiana, United States
Founded: 1982
WebsiteLinkedIn