inDrive

16 hours ago

CS Content Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Reposted: first listed 16 hours ago

Job Summary

Build a Content Design function from scratch and own local support content updates for ride-hailing users. Use scenario thinking to create clear, usable flow descriptions, articles, and instructions that improve the support experience. Partner with local Support Teams to deliver knowledge updates, gather real-life feedback, iterate based on research and data, and help evolve content guidelines and standards.

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Entry level

Key Responsibilities

•Work with Product Teams to own local support updates and ensure the right knowledge is available at the right time.
•Use scenario-based thinking to create clear, usable content such as flow descriptions, articles, and instructions.
•Partner with local Support Teams to deliver knowledge updates, collect real-life feedback, and iterate improvements.
•Help evolve content guidelines and standards.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•1+ years of experience in UX Writing, Content Design, or Knowledge Management.
•Basic experience analyzing support tickets or using customer journey mapping (CJM).
•Strong written communication and attention to detail, demonstrated through a portfolio.
•Experience iterating and improving content based on feedback, research, and data.
•Strong cross-functional collaboration skills.

Experience:1+ yearsRide-hailingCustomer support

Skills:Attention to detailCross-functional collaboration

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn

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inDrive

16 hours ago

CS Content Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Reposted: first listed 16 hours ago

Job Summary

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Entry level

Key Responsibilities

•Work with Product Teams to own local support updates and ensure the right knowledge is available at the right time.
•Use scenario-based thinking to create clear, usable content such as flow descriptions, articles, and instructions.
•Partner with local Support Teams to deliver knowledge updates, collect real-life feedback, and iterate improvements.
•Help evolve content guidelines and standards.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•1+ years of experience in UX Writing, Content Design, or Knowledge Management.
•Basic experience analyzing support tickets or using customer journey mapping (CJM).
•Strong written communication and attention to detail, demonstrated through a portfolio.
•Experience iterating and improving content based on feedback, research, and data.
•Strong cross-functional collaboration skills.

Experience:1+ yearsRide-hailingCustomer support

Skills:Attention to detailCross-functional collaboration

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn