Tines

16 hours ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a highly consultative, strategic advisor to senior customer stakeholders, helping operationalise and scale intelligent workflow, automation, and AI safely and effectively. Lead executive-level Success Planning and Verified Outcomes, run Executive Business Reviews, and partner with customer builders, Customer Success Engineers, and technical teams to translate platform capabilities into measurable business outcomes. Act as a regional ANZ market leader, drive complex renewals and expansion, and influence the customer success operating model.

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as a strategic advisor to senior customer stakeholders to define, operationalise, and scale intelligent workflow, automation, and AI strategies.
•Lead consultative customer engagements focused on business transformation, workflow maturity, governance, operational efficiency, and AI adoption.
•Run executive-level Success Planning and Verified Outcomes to translate customer objectives into measurable business outcomes and long-term strategic value.
•Partner with executive stakeholders, customer builders, Customer Success Engineers, and technical teams to connect platform capabilities to organisational priorities.
•Lead Executive Business Reviews and drive complex renewals and expansion strategies aligned to customer outcomes, product adoption, roadmap priorities, and growth opportunities.

Key Requirements

•8+ years of experience in Customer Success, Strategic Account Management, Solutions Consulting, Technical Account Management, or other post-sales leadership roles in SaaS or enterprise technology.
•Proven experience managing complex enterprise customers and building trusted executive relationships.
•Demonstrated success leading executive Success Planning and customer transformation initiatives with measurable business outcomes.
•Experience driving customer adoption, expansion, organisational change, and long-term value realisation.
•Strong consultative skills connecting technical capabilities (APIs, integrations, technical workflow concepts) to business strategy and operational transformation.

Experience:8+ yearsSaaSEnterprise technologyAutomationAIIntelligent workflows

Skills:Consultative leadershipExecutive communicationCustomer transformationCommercial acumenOwnership

Languages:English

Tech Stack:AIAutomationIntegrationAPIsIntelligent workflowsSuccess PlanningVerified Outcomes

Company Brief

Tines

Provides a no-code security automation platform that enables security, IT, and DevOps teams to automate incident response, alert triage, and repetitive workflows by chaining actions and integrations without writing code.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website

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Tines

16 hours ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as a strategic advisor to senior customer stakeholders to define, operationalise, and scale intelligent workflow, automation, and AI strategies.
•Lead consultative customer engagements focused on business transformation, workflow maturity, governance, operational efficiency, and AI adoption.
•Run executive-level Success Planning and Verified Outcomes to translate customer objectives into measurable business outcomes and long-term strategic value.
•Partner with executive stakeholders, customer builders, Customer Success Engineers, and technical teams to connect platform capabilities to organisational priorities.
•Lead Executive Business Reviews and drive complex renewals and expansion strategies aligned to customer outcomes, product adoption, roadmap priorities, and growth opportunities.

Key Requirements

•8+ years of experience in Customer Success, Strategic Account Management, Solutions Consulting, Technical Account Management, or other post-sales leadership roles in SaaS or enterprise technology.
•Proven experience managing complex enterprise customers and building trusted executive relationships.
•Demonstrated success leading executive Success Planning and customer transformation initiatives with measurable business outcomes.
•Experience driving customer adoption, expansion, organisational change, and long-term value realisation.
•Strong consultative skills connecting technical capabilities (APIs, integrations, technical workflow concepts) to business strategy and operational transformation.

Experience:8+ yearsSaaSEnterprise technologyAutomationAIIntelligent workflows

Skills:Consultative leadershipExecutive communicationCustomer transformationCommercial acumenOwnership

Languages:English

Tech Stack:AIAutomationIntegrationAPIsIntelligent workflowsSuccess PlanningVerified Outcomes

Company Brief

Tines

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website