Senior Manager/Director, Customer Success (Enterprise)

PermitFlow
New York
Workplace: HybridFull timeUSD 150,000 - 250,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Leadership","Analytical skills","Communication","Presentation skills","Coaching"]

Lead and scale an enterprise Customer Success team, owning gross and net retention across complex, multi-branch and multi-region accounts. Build the enterprise engagement model with executive business reviews, mutual success plans, and structured rollout planning. Serve as executive sponsor and escalation point, partner cross-functionally with Sales, Product, and Operations, and use analytics to drive measurable outcomes, retention, expansion, and advocacy.

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PermitFlow
PermitFlow
1 month ago

Senior Manager/Director, Customer Success (Enterprise)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead and scale an enterprise Customer Success team, owning gross and net retention across complex, multi-branch and multi-region accounts. Build the enterprise engagement model with executive business reviews, mutual success plans, and structured rollout planning. Serve as executive sponsor and escalation point, partner cross-functionally with Sales, Product, and Operations, and use analytics to drive measurable outcomes, retention, expansion, and advocacy.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers.
  • •Own gross and net retention for the enterprise segment, including adoption, expansion, and renewal.
  • •Build and manage the enterprise engagement model (executive business reviews, mutual success plans, relationship maps, structured rollout plans).
  • •Partner with CSMs to identify at-risk customers and deploy proactive success plans for highest-value accounts.
  • •Serve as executive sponsor and escalation point while partnering cross-functionally with Sales, Product, and Operations to improve the customer experience and inform priorities.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveHome OfficeMeal Allowance

Key Requirements

  • •4+ years in a people leadership role in Customer Success, managing a team tied to retention or revenue outcomes
  • •8+ years in Customer Success with meaningful enterprise experience managing complex, multi-stakeholder accounts
  • •Experience owning executive relationships with senior buyers at large organizations
  • •Strong analytical skills, including comfort with BI dashboards and customer health metrics
  • •Ability to deliver clear documentation, analysis, concise communication, polished presentations, and effective coaching
Experience:8+ yearsEnterpriseCustomer successStartupHigh-growth
Skills:LeadershipAnalytical skillsCommunicationPresentation skillsCoaching

Company Brief

PermitFlow
AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.0
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