Senior Customer Success Manager

MongoDB
New York
Workplace: HybridFull timeUSD 87,000 - 172,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Mentoring","Influence","Problem-solving","Strategic advisory"]

Serve as a highly experienced advisor for a portfolio of Enterprise accounts, driving customer lifetime value, retention, revenue realization, and advocacy. Lead strategic account advisory by identifying risks, running customer business reviews, and aligning senior technical and business leaders on mutual success plans. Partner cross-functionally across Sales, Product, Services, and Support to maximize value realization and influence roadmap, while mentoring and coaching teammates across the region.

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FursaFursa
MongoDB
MongoDB
1 day ago

Senior Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Serve as a highly experienced advisor for a portfolio of Enterprise accounts, driving customer lifetime value, retention, revenue realization, and advocacy. Lead strategic account advisory by identifying risks, running customer business reviews, and aligning senior technical and business leaders on mutual success plans. Partner cross-functionally across Sales, Product, Services, and Support to maximize value realization and influence roadmap, while mentoring and coaching teammates across the region.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Advise Enterprise customers with significant technical complexity by proactively identifying and mitigating risks and accelerating time-to-value through MongoDB deployments.
  • •Conduct comprehensive customer business reviews, translating technical health and risk into business-critical outcomes and aligning on mutual success plans for long-term advocacy.
  • •Own account strategy elements driving maturity, lifetime value, retention, and revenue realization across a diverse Enterprise portfolio.
  • •Track and report progress against key business outcomes, maintain internal systems hygiene, and use AI fluency to improve customer engagement processes.
  • •Amplify the voice of the customer internally by coordinating with Sales, Product, Services, and Support, and mentor peers through coaching and participation in onboarding.

Pay and Benefits

Salary: USD 87,000 - 172,000 annually
Perks:Equity401kPaid LeaveParental LeaveFertility AssistanceHealth Insurance

Key Requirements

  • •7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management) for a technical, ideally consumption-based product.
  • •4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
  • •Excellent verbal and written communication skills to influence technical and business outcomes across different audiences.
  • •Ability to solve complex problems and deliver cross-disciplinary solutions in high-pressure scenarios.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Experience:7+ years
Education:Bachelor's in Computer Science, STEM
Skills:CommunicationMentoringInfluenceProblem-solvingStrategic advisory
Languages:English
Tech Stack:MongoDB AtlasAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn