Card Operations Administrator- Debit Card

Western Alliance Bancorp
Phoenix
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Collaboration","Organization","Communication","Attention to detail"]

Execute debit card inquiries and process maintenance requests, questions, and guidance for internal and external channels. Support customer real-time needs by handling calls from front-line servicing teams. Expand knowledge of debit and credit card benefits across the card services department while working in a production environment that uses queues and workflows. Partner with teams in a collaborative, detail-oriented role focused on accuracy and meeting service expectations.

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FursaFursa
Western Alliance Bancorp
Western Alliance Bancorp
2 months ago

Card Operations Administrator- Debit Card

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Execute debit card inquiries and process maintenance requests, questions, and guidance for internal and external channels. Support customer real-time needs by handling calls from front-line servicing teams. Expand knowledge of debit and credit card benefits across the card services department while working in a production environment that uses queues and workflows. Partner with teams in a collaborative, detail-oriented role focused on accuracy and meeting service expectations.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Execute on all debit card inquiries for internal and external channels.
  • •Process maintenance requests, questions, and guidance.
  • •Handle incoming calls from front-line servicing teams to support customers in real time.
  • •Apply regulatory and legal compliance knowledge to support card operations.
  • •Work in a production environment using queues and workflows to meet expectations.

Pay and Benefits

Perks:Health InsuranceDental401kTuition AssistanceWellness StipendEmployee Volunteer

Key Requirements

  • •High school diploma required.
  • •At least 1+ years of experience in credit card or debit card operations, servicing, or support.
  • •Entry to intermediate knowledge of general banking operations, including consumer and business debit cards and treasury management products and services.
  • •Entry to intermediate knowledge of regulatory and legal compliance obligations, rules and regulations, and industry standards.
  • •Comfortable using Microsoft suite of applications and CRM tools (e.g., Salesforce, Microsoft 365).
Experience:1+ yearsBankingDebit cardsCredit cards
Education:High School
Skills:CollaborationOrganizationCommunicationAttention to detail
Tech Stack:Microsoft suiteMicrosoft 365SalesforceCRMQueuesWorkflows

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn