SpaceX

2 days ago

Sr. Business Analyst (Customer Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Analyze Starlink consumer metrics to accelerate subscriber growth and improve user value. Build forecasting models for growth and revenue, conduct market and pricing research (including elasticity and competitive impacts), and maintain dashboards in Tableau, Power BI, or Looker. Partner cross-functionally with marketing, product, and sales to support A/B testing and scenario planning, while collaborating with engineering to address data gaps and deliver stakeholder-ready reporting.

Location: Texas, Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Perform in-depth analyses of consumer metrics (LTV, CAC, churn, cohort performance) using SQL and statistical methods.
•Develop forecasting models for subscriber growth, revenue projections, and market penetration.
•Create and maintain reporting dashboards and visualizations to track acquisition, retention, and engagement KPIs.
•Conduct market research and pricing analysis to recommend optimizations based on elasticity, competitive pricing, and promotions.
•Collaborate cross-functionally and support A/B testing and scenario planning while improving data collection with engineering teams.

Travel: Medium travel

Key Requirements

•Bachelor’s degree
•5+ years of professional experience in business analytics, consulting, market research, or growth operations
•3+ years using SQL and creating/managing dashboards with tools like Tableau, Power BI, or Looker
•1+ year of experience leading projects
•Experience with SQL (advanced skills like complex joins, window functions, and query optimization)

Experience:5+ yearsConsumer techSaaSStartupsConsultingCustomer acquisitionCustomer retention

Education:Bachelor's

Skills:CommunicationCross-functional collaborationResearch skillsProactive problem-solvingProject management

Languages:English

Tech Stack:SQLTableauPower BILookerPythonRETLData pipelinesDashboardsA/B testingTime-series analysisRegressionData visualizationVBA

Eligibility

Nationality:US National

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

SpaceX

2 days ago

Sr. Business Analyst (Customer Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Texas, Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Perform in-depth analyses of consumer metrics (LTV, CAC, churn, cohort performance) using SQL and statistical methods.
•Develop forecasting models for subscriber growth, revenue projections, and market penetration.
•Create and maintain reporting dashboards and visualizations to track acquisition, retention, and engagement KPIs.
•Conduct market research and pricing analysis to recommend optimizations based on elasticity, competitive pricing, and promotions.
•Collaborate cross-functionally and support A/B testing and scenario planning while improving data collection with engineering teams.

Travel: Medium travel

Key Requirements

•Bachelor’s degree
•5+ years of professional experience in business analytics, consulting, market research, or growth operations
•3+ years using SQL and creating/managing dashboards with tools like Tableau, Power BI, or Looker
•1+ year of experience leading projects
•Experience with SQL (advanced skills like complex joins, window functions, and query optimization)

Experience:5+ yearsConsumer techSaaSStartupsConsultingCustomer acquisitionCustomer retention

Education:Bachelor's

Skills:CommunicationCross-functional collaborationResearch skillsProactive problem-solvingProject management

Languages:English

Tech Stack:SQLTableauPower BILookerPythonRETLData pipelinesDashboardsA/B testingTime-series analysisRegressionData visualizationVBA

Eligibility

Nationality:US National

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn