Sr. Business Analyst (Customer Success)

SpaceX
Texas, Redmond
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Research skills","Proactive problem-solving","Project management"]

Analyze Starlink consumer metrics to accelerate subscriber growth and improve user value. Build forecasting models for growth and revenue, conduct market and pricing research (including elasticity and competitive impacts), and maintain dashboards in Tableau, Power BI, or Looker. Partner cross-functionally with marketing, product, and sales to support A/B testing and scenario planning, while collaborating with engineering to address data gaps and deliver stakeholder-ready reporting.

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FursaFursa
SpaceX
SpaceX
1 month ago

Sr. Business Analyst (Customer Success)

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Last checked: 1 hour agoStatus: Live

Job Summary

Analyze Starlink consumer metrics to accelerate subscriber growth and improve user value. Build forecasting models for growth and revenue, conduct market and pricing research (including elasticity and competitive impacts), and maintain dashboards in Tableau, Power BI, or Looker. Partner cross-functionally with marketing, product, and sales to support A/B testing and scenario planning, while collaborating with engineering to address data gaps and deliver stakeholder-ready reporting.
Location: Texas, Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Perform in-depth analyses of consumer metrics (LTV, CAC, churn, cohort performance) using SQL and statistical methods.
  • •Develop forecasting models for subscriber growth, revenue projections, and market penetration.
  • •Create and maintain reporting dashboards and visualizations to track acquisition, retention, and engagement KPIs.
  • •Conduct market research and pricing analysis to recommend optimizations based on elasticity, competitive pricing, and promotions.
  • •Collaborate cross-functionally and support A/B testing and scenario planning while improving data collection with engineering teams.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree
  • •5+ years of professional experience in business analytics, consulting, market research, or growth operations
  • •3+ years using SQL and creating/managing dashboards with tools like Tableau, Power BI, or Looker
  • •1+ year of experience leading projects
  • •Experience with SQL (advanced skills like complex joins, window functions, and query optimization)
Experience:5+ yearsConsumer techSaaSStartupsConsultingCustomer acquisitionCustomer retention
Education:Bachelor's
Skills:CommunicationCross-functional collaborationResearch skillsProactive problem-solvingProject management
Languages:English
Tech Stack:SQLTableauPower BILookerPythonRETLData pipelinesDashboardsA/B testingTime-series analysisRegressionData visualizationVBA

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn