Connectivity Agent | One&Only Aesthesis, Athens (Glifada, GR)

Kerzer International
Greece
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Organization","Multitasking","Problem solving"]

The Connectivity Agent coordinates guest communications and requests at a luxury resort, serving as a liaison across departments to manage calls, emails, reservations, pre-arrival arrangements, and special events. Proficient in English and hotel software (ALICE, OPERA, OpenTable, SAGA) with strong guest service, multitasking, and communication under pressure.

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Kerzer International
Kerzer International
7 months ago

Connectivity Agent | One&Only Aesthesis, Athens (Glifada, GR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

The Connectivity Agent coordinates guest communications and requests at a luxury resort, serving as a liaison across departments to manage calls, emails, reservations, pre-arrival arrangements, and special events. Proficient in English and hotel software (ALICE, OPERA, OpenTable, SAGA) with strong guest service, multitasking, and communication under pressure.
Location: Greece
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Handle all incoming calls to the resort's call center, providing prompt, professional, and courteous assistance to guests and potential visitors.
  • •Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.
  • •Support with the operation of the guest messaging HUB.
  • •Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.
  • •Coordinate pre-arrival communications and concierge arrangements, including arranging services and updating guest preferences.

Pay and Benefits

Perks:Health InsuranceDiscounts

Key Requirements

  • •High School Diploma
  • •Minimum of 1 year experience in contact centre or similar field
  • •Good knowledge of English; additional language skills advantageous
  • •Must be computer literate; knowledge of MS Office, Excel and Opera is essential
  • •General good etiquette and very good communication skills
Experience:1+ yearsHospitality
Education:High School
Skills:CommunicationCustomer serviceOrganizationMultitaskingProblem solving
Languages:English
Tech Stack:ALICEOPERAOpenTableSAGAGMH ReviewProMicrosoft Office

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn