Manager, Technical Account Management

Stripe
Sydney
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsSkills: ["Communication","Leadership","Collaboration","Relationship-building","Strategic thinking"]

Senior leadership role based in Sydney overseeing the Technical Account Management Support & Services team for Stripe’s largest, strategic users. You’ll partner with product, engineering, and GTM, drive a user-first culture, coach a high-performing TAM team, manage a global impact mindset, and own metrics and P&L to scale revenue, user value, and experience for enterprise customers.

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Stripe
Stripe
5 months ago

Manager, Technical Account Management

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Job Summary

Senior leadership role based in Sydney overseeing the Technical Account Management Support & Services team for Stripe’s largest, strategic users. You’ll partner with product, engineering, and GTM, drive a user-first culture, coach a high-performing TAM team, manage a global impact mindset, and own metrics and P&L to scale revenue, user value, and experience for enterprise customers.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Deliver exceptional user experience for Stripe’s most strategic users
  • •Lead a team of highly experienced TAMs, building an measurable operation which delivers strong operational results for users
  • •Work directly with our largest users’ leaders as a thought partner for key initiatives and expansions
  • •Partner closely with senior stakeholders across product, engineering, go-to-market and support
  • •Invest in leading & growing a great team and culture, where both new and tenured Stripe’s can thrive

Key Requirements

  • •Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments
  • •Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies)
  • •Experience in finance, fintech
  • •Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
  • •Excellent written and verbal communication skills
Experience:15+ yearsFintechPaymentsSaaS
Skills:CommunicationLeadershipCollaborationRelationship-buildingStrategic thinking
Languages:English
Tech Stack:APIsSQL

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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