Senior Customer Success Manager

CloudZero
Boston, San Francisco
Workplace: HybridFull timeUSD 130,000 - 155,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Strategic partnership","Risk mitigation","Forecasting","Account planning"]

Own customer relationships across onboarding, renewal, and expansion for a B2B SaaS platform. Partner closely with TAMs, Sales, Support, Product, and Engineering to drive adoption, retention, and measurable ROI. Manage a book of 30–50 accounts, mitigate risk, forecast health and revenue in Salesforce, and execute upsell motions and full-cycle contract negotiations with RevOps, Finance, and Deal Desk—leveraging an AI-native team to automate repeatable work.

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CloudZero
CloudZero
2 days ago

Senior Customer Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own customer relationships across onboarding, renewal, and expansion for a B2B SaaS platform. Partner closely with TAMs, Sales, Support, Product, and Engineering to drive adoption, retention, and measurable ROI. Manage a book of 30–50 accounts, mitigate risk, forecast health and revenue in Salesforce, and execute upsell motions and full-cycle contract negotiations with RevOps, Finance, and Deal Desk—leveraging an AI-native team to automate repeatable work.
Location: Boston, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer journey from onboarding through renewal and expansion.
  • •Build executive-level relationships and partner with customer stakeholders to drive measurable outcomes.
  • •Partner with TAMs on customer success plans, executive business reviews, and Joint Success Plans tied to SMART goals.
  • •Identify and mitigate risk, manage renewals, and accurately forecast customer health and revenue in Salesforce.
  • •Own expansion opportunities and upsell motions, including full-cycle contract negotiations with RevOps, Finance, and Deal Desk.
Travel: Low travel

Pay and Benefits

Salary: USD 130,000 - 155,000 annually
Equity and Bonus:Equity
Perks:EquityCommission

Key Requirements

  • •5+ years in customer-facing roles within a SaaS company.
  • •Proven success managing renewals, driving adoption, and leading expansion conversations.
  • •Experience working against a quota or revenue-related KPIs.
  • •Demonstrated personal adoption of AI in your daily work, including workflows you rebuilt or automated.
  • •Working knowledge of Salesforce for managing opportunities, renewals, and expansions.
Experience:5+ yearsB2B SaaSEnterprise relationship development
Skills:CommunicationStrategic partnershipRisk mitigationForecastingAccount planning
Tech Stack:SalesforceAILLMsAWS Marketplace

Company Brief

CloudZero
CloudZero provides a cloud cost intelligence platform that gives engineering and finance teams real-time visibility and allocation of cloud spend to products, features, and customers, enabling cost optimization and improved unit economics for enterprises.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Boston, United States
Founded: 2016
Glassdoor
Glassdoor: 4.9
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