High Volume Support Specialist

Own the end-to-end customer experience for a high-volume segment, serving as the single case owner across email and live channels. Deliver service and expert guidance that improves retention, communicates clearly, coordinates internally, and escalates with the right context—while staying compliant with KYC, Financial Crime, and risk decisions. Tackle complex issues with creative problem solving, maintain high-volume KPIs, and act as a feedback loop to improve processes and reduce friction.