Sales Operations Analyst - Tickets + AM/SSE Support

Atlassian
Manila
Workplace: RemoteFull timeFunction: Business OperationsSkills: ["Analysis","Communication","Presentation","Process improvement","Cross-functional collaboration"]

Manage centralized sales tickets as first responder and resolve issues within SLAs, while ensuring data accuracy in systems of record. Proactively identify operational bottlenecks and build scalable solutions and automations that improve productivity for supporting teams (SSE and AM). Deliver operational analytics and reporting on ticket volume, SLA compliance, and process health, translating trends into actionable insights to drive continuous improvements and alignment.

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Atlassian
Atlassian
16 hours ago

Sales Operations Analyst - Tickets + AM/SSE Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage centralized sales tickets as first responder and resolve issues within SLAs, while ensuring data accuracy in systems of record. Proactively identify operational bottlenecks and build scalable solutions and automations that improve productivity for supporting teams (SSE and AM). Deliver operational analytics and reporting on ticket volume, SLA compliance, and process health, translating trends into actionable insights to drive continuous improvements and alignment.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Serve as the first responder on centralized tickets and resolve independently within SLAs while streamlining and automating where possible.
  • •Proactively identify operational bottlenecks and design scalable solutions and automations to enhance productivity across SSE and AM.
  • •Deliver operational analytics and reporting to monitor SLA compliance, ticket volume trends, and process health.
  • •Translate data trends into actionable insights that drive continuous operational improvements and team alignment.
  • •Support shared services initiatives including account ticket management, business analytics, cross-functional GTM projects, and new process implementations.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •1-2 years of increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics in a B2B (ideally SaaS) company or strategy consulting environment.
  • •Demonstrated ninja-like analytical skills to ask the right questions, interpret data, and take actions based on results.
  • •Experience with sales operating models and the customer lifecycle from pre- to post-sales.
  • •Strong ability to communicate insights to leadership, including creating presentations and leading data deep-dives.
  • •Experience leveraging success plans to ensure goals align with business strategy and success metrics are identified.
Experience:B2BSaaSStrategy consulting
Skills:AnalysisCommunicationPresentationProcess improvementCross-functional collaboration
Tech Stack:JiraConfluenceBitbucketTrello

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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