Service Operator

CarMax
St. Louis
Workplace: OnsiteFull timeUSD 19.85 - 19.85 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Empathy","Active listening","Multitasking"]

Deliver customer service for the service/repair process by answering inbound calls, assisting Service Consultants and Customer Advisors, and scheduling/ routing appointments. Perform reminder and follow-up calls, contact customers for repair requests, and maintain accurate repair order records. Monitor compliance by auditing invoices and loaner logs, while following CarMax Environmental, Health and Safety (EH&S) requirements and keeping the work area organized.

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FursaFursa
CarMax
CarMax
3 days ago

Service Operator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver customer service for the service/repair process by answering inbound calls, assisting Service Consultants and Customer Advisors, and scheduling/ routing appointments. Perform reminder and follow-up calls, contact customers for repair requests, and maintain accurate repair order records. Monitor compliance by auditing invoices and loaner logs, while following CarMax Environmental, Health and Safety (EH&S) requirements and keeping the work area organized.
Location: St. Louis
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments and route calls, providing clear responses to customer inquiries.
  • •Perform reminder calls and follow up after special-order parts arrive, including filing repair orders daily.
  • •Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.

Pay and Benefits

Salary: USD 19.85 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening to build trust with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability for nights, weekends, holidays, and extended shifts.
Skills:Customer serviceCommunicationEmpathyActive listeningMultitasking
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn