Delinea

1 month ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Technical Support Engineer II at Delinea providing post-sale IT and security-focused support to customers and partners. You will troubleshoot complex issues across IT, networking, cloud infrastructure, and security concepts, document resolutions, and communicate effectively with international teams. Requires on-site commuting 3 days/week in Taguig (office) while supporting a global customer base from the Philippines.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios

Pay and Benefits

Perks:Health InsurancePension MatchingLife InsuranceTime OffPaid HolidaysRetirement Matching

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and System administration
•Experience with Networking and data transport and encryption
•Experience with Cloud infrastructure, virtualization and related concepts
•Security concepts and methodologies; SQL language proficiency and .NET applications are a bonus

Experience:1-2 yearsCybersecurityITCloud

Skills:CommunicationProblem-solvingTeamworkCustomer serviceAttention to detail

Languages:English

Tech Stack:ITSystem administrationNetworkingEncryptionCloudVirtualizationSQLNET

Company Brief

Delinea

Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Delinea

1 month ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios

Pay and Benefits

Perks:Health InsurancePension MatchingLife InsuranceTime OffPaid HolidaysRetirement Matching

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and System administration
•Experience with Networking and data transport and encryption
•Experience with Cloud infrastructure, virtualization and related concepts
•Security concepts and methodologies; SQL language proficiency and .NET applications are a bonus

Experience:1-2 yearsCybersecurityITCloud

Skills:CommunicationProblem-solvingTeamworkCustomer serviceAttention to detail

Languages:English

Tech Stack:ITSystem administrationNetworkingEncryptionCloudVirtualizationSQLNET

Company Brief

Delinea

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor