Customer Success Manager - LATAM

Owner.com
Costa Rica
Workplace: RemoteFull timeUSD 35,000 - 40,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Proactive mindset","Interpersonal skills","Objection handling","Deescalation","Data-informed decision making"]

Manage a portfolio of 120+ customers across the customer lifecycle, with a primary focus on at-risk accounts to maximize product adoption and deliver customer value. Drive retention by mitigating churn, improving customer engagement, and uncovering expansion opportunities that generate growth. Partner with Launch and Support teams to deliver world-class customer experience and use customer feedback to help shape the future of the product and offerings.

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FursaFursa
Owner.com
Owner.com
4 days ago

Customer Success Manager - LATAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Manage a portfolio of 120+ customers across the customer lifecycle, with a primary focus on at-risk accounts to maximize product adoption and deliver customer value. Drive retention by mitigating churn, improving customer engagement, and uncovering expansion opportunities that generate growth. Partner with Launch and Support teams to deliver world-class customer experience and use customer feedback to help shape the future of the product and offerings.
Location: Costa Rica
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a large portfolio of 120+ customers across all stages of the customer lifecycle.
  • •Engage most at-risk customers to maximize product adoption, deliver customer value, and mitigate churn risk.
  • •Generate brand ambassadors and uncover expansion opportunities to drive growth.
  • •Deliver a world-class customer experience in collaboration with Launch and Support teams.
  • •Provide feedback to cross-functional teams to shape future product and offerings.

Pay and Benefits

Salary: USD 35,000 - 40,000 annually
Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

  • •2+ years of experience in a Customer Success or Account Management role.
  • •Proven success in account management or full-cycle sales with a track record of achieving results.
  • •Experience with Customer Success tools including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
  • •Background in B2B2C, ideally within food/hospitality and technology, with familiarity with industry trends and competitive dynamics.
  • •Full fluency in English (reading, writing, and speaking).
Experience:2+ yearsB2B2CFood/hospitalityTechnologyRestaurant
Skills:Proactive mindsetInterpersonal skillsObjection handlingDeescalationData-informed decision making
Languages:English
Tech Stack:SalesforceSales LoftTalkDeskGongLoomMetabase

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn