Northern Trust

4 weeks ago

Head of HFS, Client Services (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and scale Hedge Fund Services client support in APAC, driving exceptional client experience, revenue growth, and operational scalability. Oversee Relationship Managers and Client Service Managers, partner with global leadership, and ensure risk controls while aligning APAC strategy with global HFS priorities.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and enhance the end-to-end client experience across APAC client base; serve as senior escalation point for key client relationships; drive client satisfaction, retention, and reference ability; ensure consistent execution of service reviews, governance frameworks, and feedback loops; develop deep collaborative relationships with global service leaders and champion a client-centric culture balanced with disciplined approach to operational and business risk management.
•Define and execute the APAC Client Services strategy, aligned to global HFS priorities; establish vision, goals, and operating standards for the regional client service practice; lead initiatives to enhance service consistency, productivity and automation, risk management and controls; drive adoption of global frameworks across APAC.
•Partner with Relationship Management and Sales to drive revenue growth, cross-sell, and upsell opportunities; develop client-specific commercial strategies; collaborate with Sales to build stakeholder relationships in the market; own client profitability outcomes including pricing discipline, cost transparency, and margin expansion initiatives.
•Lead, develop, and inspire a high-performing team of Relationship Managers and Client Service Managers; foster a culture of accountability, collaboration, continuous improvement; determine organizational design, capacity planning, hiring strategy; strengthen bench strength and succession planning across APAC.
•Optimize the regional service delivery model, leveraging global capabilities; drive initiatives to reduce manual processes and increase automation; standardize workflows and procedures; ensure seamless coordination between client services, operations, fund accounting, middle office, and product/technology partners.

Key Requirements

•Deep experience in alternatives administration, middle office, and/or asset servicing.
•Proven leadership of client-facing teams in a complex, global organization.
•Strong commercial acumen with demonstrated ability to drive revenue growth and profitability.
•Expertise in client relationship management and service delivery models.
•Strong understanding of APAC market dynamics and regulatory landscape.

Experience:FinanceAsset servicingWealth managementAPAC

Skills:LeadershipStakeholder managementCommunicationStrategic thinkingPeople management

Company Brief

Northern Trust

Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn

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Northern Trust

4 weeks ago

Head of HFS, Client Services (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and enhance the end-to-end client experience across APAC client base; serve as senior escalation point for key client relationships; drive client satisfaction, retention, and reference ability; ensure consistent execution of service reviews, governance frameworks, and feedback loops; develop deep collaborative relationships with global service leaders and champion a client-centric culture balanced with disciplined approach to operational and business risk management.
•Define and execute the APAC Client Services strategy, aligned to global HFS priorities; establish vision, goals, and operating standards for the regional client service practice; lead initiatives to enhance service consistency, productivity and automation, risk management and controls; drive adoption of global frameworks across APAC.
•Partner with Relationship Management and Sales to drive revenue growth, cross-sell, and upsell opportunities; develop client-specific commercial strategies; collaborate with Sales to build stakeholder relationships in the market; own client profitability outcomes including pricing discipline, cost transparency, and margin expansion initiatives.
•Lead, develop, and inspire a high-performing team of Relationship Managers and Client Service Managers; foster a culture of accountability, collaboration, continuous improvement; determine organizational design, capacity planning, hiring strategy; strengthen bench strength and succession planning across APAC.
•Optimize the regional service delivery model, leveraging global capabilities; drive initiatives to reduce manual processes and increase automation; standardize workflows and procedures; ensure seamless coordination between client services, operations, fund accounting, middle office, and product/technology partners.

Key Requirements

•Deep experience in alternatives administration, middle office, and/or asset servicing.
•Proven leadership of client-facing teams in a complex, global organization.
•Strong commercial acumen with demonstrated ability to drive revenue growth and profitability.
•Expertise in client relationship management and service delivery models.
•Strong understanding of APAC market dynamics and regulatory landscape.

Experience:FinanceAsset servicingWealth managementAPAC

Skills:LeadershipStakeholder managementCommunicationStrategic thinkingPeople management

Company Brief

Northern Trust

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn