VP, customer success (EMEA)

Writer
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Strategic thinking","Executive communication","Coaching","Data-driven decision-making"]

Lead the EMEA customer success organization and partner with C-suite executives to drive measurable enterprise transformation using AI agents. Own retention and growth targets (NRR/GRR), scale and develop a high-performing CSM team across segments, and define regional success models that become the global blueprint. Collaborate with Sales, Product, Marketing, and solutions architecture to co-create account strategies, forecast success, and advocate for customer needs at the highest levels.

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FursaFursa
Writer
Writer
1 month ago

VP, customer success (EMEA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Lead the EMEA customer success organization and partner with C-suite executives to drive measurable enterprise transformation using AI agents. Own retention and growth targets (NRR/GRR), scale and develop a high-performing CSM team across segments, and define regional success models that become the global blueprint. Collaborate with Sales, Product, Marketing, and solutions architecture to co-create account strategies, forecast success, and advocate for customer needs at the highest levels.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Own EMEA retention and growth goals (NRR and GRR) and tie expansion to quantifiable business outcomes
  • •Lead, scale, and develop a CSM team across Strategic, Enterprise, and Mid-market segments, including hiring and career paths
  • •Design and operationalize a regional success model (playbooks, metrics, governance) to scale globally
  • •Build executive partnerships with CIOs, CMOs, and business leaders and position the company as mission-critical infrastructure
  • •Collaborate cross-functionally with Sales, Product, Marketing, and solutions architecture to co-create account strategies and advocate the voice of the customer at the highest levels

Pay and Benefits

Perks:Paid ParentalHealth InsuranceDentalPensionLearning Budget

Key Requirements

  • •15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships
  • •7+ years in senior customer success or post-sales leadership, ideally across multi-country EMEA operations
  • •Proven record building and scaling CS organizations through inflection points such as hypergrowth, global expansion, or IPO
  • •Fluent in enterprise AI adoption and governance, with strong grasp of ROI frameworks and transformation programs
  • •Executive presence and credibility to influence C-suite stakeholders and coach at every level
Experience:Enterprise SaaSTransformation-driven technologyAI adoptionFortune 500Global expansion
Skills:LeadershipStrategic thinkingExecutive communicationCoachingData-driven decision-making
Tech Stack:AILLMsEnterprise AI

Company Brief

Writer
Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: New York, United States
Founded: 2019
WebsiteLinkedIn