1 day ago

VP, customer success (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead the EMEA customer success organization and partner with C-suite executives to drive measurable enterprise transformation using AI agents. Own retention and growth targets (NRR/GRR), scale and develop a high-performing CSM team across segments, and define regional success models that become the global blueprint. Collaborate with Sales, Product, Marketing, and solutions architecture to co-create account strategies, forecast success, and advocate for customer needs at the highest levels.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own EMEA retention and growth goals (NRR and GRR) and tie expansion to quantifiable business outcomes
•Lead, scale, and develop a CSM team across Strategic, Enterprise, and Mid-market segments, including hiring and career paths
•Design and operationalize a regional success model (playbooks, metrics, governance) to scale globally
•Build executive partnerships with CIOs, CMOs, and business leaders and position the company as mission-critical infrastructure
•Collaborate cross-functionally with Sales, Product, Marketing, and solutions architecture to co-create account strategies and advocate the voice of the customer at the highest levels

Pay and Benefits

Perks:Paid ParentalHealth InsuranceDentalPensionLearning Budget

Key Requirements

•15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships
•7+ years in senior customer success or post-sales leadership, ideally across multi-country EMEA operations
•Proven record building and scaling CS organizations through inflection points such as hypergrowth, global expansion, or IPO
•Fluent in enterprise AI adoption and governance, with strong grasp of ROI frameworks and transformation programs
•Executive presence and credibility to influence C-suite stakeholders and coach at every level

Experience:Enterprise SaaSTransformation-driven technologyAI adoptionFortune 500Global expansion

Skills:LeadershipStrategic thinkingExecutive communicationCoachingData-driven decision-making

Tech Stack:AILLMsEnterprise AI

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Writer

1 day ago

VP, customer success (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own EMEA retention and growth goals (NRR and GRR) and tie expansion to quantifiable business outcomes
•Lead, scale, and develop a CSM team across Strategic, Enterprise, and Mid-market segments, including hiring and career paths
•Design and operationalize a regional success model (playbooks, metrics, governance) to scale globally
•Build executive partnerships with CIOs, CMOs, and business leaders and position the company as mission-critical infrastructure
•Collaborate cross-functionally with Sales, Product, Marketing, and solutions architecture to co-create account strategies and advocate the voice of the customer at the highest levels

Pay and Benefits

Perks:Paid ParentalHealth InsuranceDentalPensionLearning Budget

Key Requirements

•15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships
•7+ years in senior customer success or post-sales leadership, ideally across multi-country EMEA operations
•Proven record building and scaling CS organizations through inflection points such as hypergrowth, global expansion, or IPO
•Fluent in enterprise AI adoption and governance, with strong grasp of ROI frameworks and transformation programs
•Executive presence and credibility to influence C-suite stakeholders and coach at every level

Experience:Enterprise SaaSTransformation-driven technologyAI adoptionFortune 500Global expansion

Skills:LeadershipStrategic thinkingExecutive communicationCoachingData-driven decision-making

Tech Stack:AILLMsEnterprise AI

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn