CX Associate - German (Voice)

Magic
Egypt
Workplace: RemoteFreelanceUSD 8 - 8 weeklyFunction: Customer Support (Service Desk)Skills: ["Organized","Multitasking","Customer-obsessed","Calm under pressure","Self-directed learning"]

Serve as the first line of customer experience for German-speaking customers, delivering seamless, empathetic, and efficient support. You’ll answer inquiries via phone, email, and chat; manage order and product questions through the customer interface platform and social channels; track shipments and shipping backend requests; and keep customer information up to date. Work under a CX Lead with a 100% work-from-home setup and hands-on training opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Magic
Magic
6 hours ago

CX Associate - German (Voice)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the first line of customer experience for German-speaking customers, delivering seamless, empathetic, and efficient support. You’ll answer inquiries via phone, email, and chat; manage order and product questions through the customer interface platform and social channels; track shipments and shipping backend requests; and keep customer information up to date. Work under a CX Lead with a 100% work-from-home setup and hands-on training opportunities.
Location: Egypt
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer client inquiries via phone, email, and chat.
  • •Address order and product issues via the customer interface platform and through Facebook and email.
  • •Track shipments and handle backend shipping inquiries.
  • •Conduct general research and update addresses and client information.
  • •Work under the close guidance of a CX Lead to provide outstanding customer support.

Pay and Benefits

Salary: USD 8 weekly
Perks:Remote Work

Key Requirements

  • •Fluent in German and English, able to convey key conversational points concisely.
  • •Availability to work weekends or split-offs.
  • •Highly organized; able to complete multiple projects concurrently.
  • •Calmly handle uncertainty and rapidly changing situations.
  • •Resourceful and quick to learn; able to teach yourself skills from scratch.
Skills:OrganizedMultitaskingCustomer-obsessedCalm under pressureSelf-directed learning
Languages:GermanEnglish
Tech Stack:Facebook

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor