Customer Service Advisor - Deutschsprachig (m/w/d)

iwoca
Frankfurt, Berlin
Workplace: OnsiteFull timeEUR 36,000 - 44,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer communication","Customer centricity","Organization","Teamwork","Reliability","Problem-solving","Feedback mindset"]

Be the first point of contact for new and existing customers, handling inbound calls, emails, and web chats. You’ll answer questions about products and the application process, help customers complete credit applications and provide required documents, and support follow-on financing. Partner with internal teams to deliver the best outcomes, and continuously improve processes by sharing customer feedback and competitive insights. Strong customer centricity is essential.

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FursaFursa
iwoca
iwoca
1 month ago

Customer Service Advisor - Deutschsprachig (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Be the first point of contact for new and existing customers, handling inbound calls, emails, and web chats. You’ll answer questions about products and the application process, help customers complete credit applications and provide required documents, and support follow-on financing. Partner with internal teams to deliver the best outcomes, and continuously improve processes by sharing customer feedback and competitive insights. Strong customer centricity is essential.
Location: Frankfurt, Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound calls, emails, and web chats for new and existing customers as iwoca’s first point of contact.
  • •Support entrepreneurs with general questions as well as application and follow-on financing processes.
  • •Provide guidance on products and the application process, helping customers understand requirements.
  • •Assist customers in completing applications and ensuring necessary documents for credit decisions are available.
  • •Collaborate with different teams and contribute to process improvements via customer feedback and competitor insights.

Pay and Benefits

Salary: EUR 36,000 - 44,000 annually
Perks:Paid LeaveLearning BudgetGym MembershipPension

Key Requirements

  • •Show curiosity about AI tools and use AI safely in practice to solve problems, work more efficiently, and improve quality while justifying decisions.
  • •Own overall customer satisfaction by ensuring inquiries are handled best possible and promptly via phone, email, and web chat.
  • •Answer questions about products, the application process, and iwoca to support new and existing customers.
  • •Help businesses fill out applications and provide the documents needed for a credit decision.
  • •Complete a commercial qualification or business degree and bring relevant customer service experience (banking or fintech is a plus).
Experience:FintechBanking
Skills:Customer communicationCustomer centricityOrganizationTeamworkReliabilityProblem-solvingFeedback mindset
Languages:GermanEnglish
Tech Stack:AI toolsTreehouse

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
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