Personal Banking Advisor.Egypt- NEO - Customer Experience.Client Experience and Conduct Group

Interact with customers over the phone to understand retail banking needs, resolve issues on the spot, and explain procedures and products. Deliver excellent service to build customer loyalty, convert sales opportunities to meet financial targets, and handle charge/fee reversals when necessary. Capture and report customer feedback to support continual product development while working within bank and direct banking center guidelines in a call center environment.