Personal Banking Advisor.

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Communication","Problem-solving","Sales","Customer loyalty"]

Interact with customers over the phone to understand retail banking needs, resolve issues on the spot, and explain procedures and products. Deliver excellent service to build customer loyalty, convert sales opportunities to meet financial targets, and handle charge/fee reversals when necessary. Capture and report customer feedback to support continual product development while working within bank and direct banking center guidelines in a call center environment.

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FursaFursa
Mashreq
Mashreq
1 month ago

Personal Banking Advisor.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Interact with customers over the phone to understand retail banking needs, resolve issues on the spot, and explain procedures and products. Deliver excellent service to build customer loyalty, convert sales opportunities to meet financial targets, and handle charge/fee reversals when necessary. Capture and report customer feedback to support continual product development while working within bank and direct banking center guidelines in a call center environment.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Interact with customers over the phone to understand their banking needs.
  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve problems over the telephone on the spot.
  • •Convert sales opportunities to meet financial targets.
  • •Clarify and explain procedures and products over the telephone; capture and report customer feedback and perform root-cause analysis and charge/fee reversals when necessary.

Key Requirements

Skills:Customer serviceCommunicationProblem-solvingSalesCustomer loyalty

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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