Bilingual Automotive Technical Specialist, Claim Resolutions

Openlane
Toronto, Saxony-Anhalt, Laval, Moncton
Workplace: RemoteFull timeCAD 28 - 33 hourlyFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsSkills: ["Communication","Conflict resolution","Negotiation","De-escalation","Teamwork"]

Investigate and resolve automotive customer arbitration claims by verifying vehicle condition data from inspection reports, photos, and customer descriptions. Serve as a neutral technical expert, communicating clearly with buyers and sellers to de-escalate conflict and set fair expectations. Maintain accurate records using CRM software, translate complex technical issues, and collaborate with inspection and quality control teams to improve policy and reduce goodwill loss.

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Openlane
Openlane
14 hours ago

Bilingual Automotive Technical Specialist, Claim Resolutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Investigate and resolve automotive customer arbitration claims by verifying vehicle condition data from inspection reports, photos, and customer descriptions. Serve as a neutral technical expert, communicating clearly with buyers and sellers to de-escalate conflict and set fair expectations. Maintain accurate records using CRM software, translate complex technical issues, and collaborate with inspection and quality control teams to improve policy and reduce goodwill loss.
Location: Toronto, Saxony-Anhalt, Laval, Moncton
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Verify vehicle condition data from inspection reports by confirming accuracy and identifying discrepancies.
  • •Investigate and resolve customer arbitration claims as a neutral technical expert.
  • •Maintain proactive, clear communication with customers to explain the technical basis for resolutions.
  • •Translate customer descriptions into technical assessments for mechanical, cosmetic, or title-related concerns.
  • •Mediate disputes and negotiate repairs or pricing, collaborating with inspection and quality control teams to manage policy and goodwill loss.

Pay and Benefits

Salary: CAD 28 - 33 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning BudgetLife Insurance

Key Requirements

  • •Bilingual in English and French.
  • •2+ years of hands-on automotive industry experience (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop).
  • •Available to work in the EST Time Zone from 8:30 AM - 5:00 PM.
  • •Outstanding customer service orientation with strong communication and de-escalation skills to manage customer expectations.
  • •Proficiency using CRM software to manage customer interactions and maintain accurate records.
Experience:2+ yearsAutomotiveCustomer arbitration
Skills:CommunicationConflict resolutionNegotiationDe-escalationTeamwork
Languages:EnglishFrench
Tech Stack:CRM softwareGoogle SuiteSlack

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn