Manager, Credit Control Services (Operation Support) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Full timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication skills","Business acumen","Customer service"]

Lead end-to-end credit control operations for retail banking, driving project management, system development, and implementation to meet timelines and quality standards. Partner with global and regional stakeholders to resolve issues and align priorities. Manage initiatives including process streamlining, system enhancements, and service migration. Plan and optimize management information reporting, and implement collections/contact strategies to inform credit policy and collections recommendations.

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FursaFursa
HSBC
HSBC
18 hours ago

Manager, Credit Control Services (Operation Support) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Lead end-to-end credit control operations for retail banking, driving project management, system development, and implementation to meet timelines and quality standards. Partner with global and regional stakeholders to resolve issues and align priorities. Manage initiatives including process streamlining, system enhancements, and service migration. Plan and optimize management information reporting, and implement collections/contact strategies to inform credit policy and collections recommendations.
Location: Hong Kong
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end project management activities, including system development and implementation, to deliver to agreed timelines and quality standards.
  • •Collaborate with global and regional stakeholders to drive timely actions, resolve issues, and align on priorities and outcomes.
  • •Lead and drive initiatives and projects such as process simplification/streamlining, system enhancements, and service migration to improve operational efficiency.
  • •Plan, direct, and manage the development and production of high-quality management information (MI) to support decision-making and performance monitoring.
  • •Implement and optimize collections and contact strategies within relevant systems, providing recommendations on credit policy and collections strategy.

Key Requirements

  • •University degree in Business or related discipline, or other relevant qualifications/experience.
  • •Minimum 5 years’ experience in project management, analytics, debt collections, and/or credit risk.
  • •Sound knowledge of retail banking, with exposure to operational risk management preferred.
  • •Proficiency in application software; SAS and Microsoft Office (Word, Excel, PowerPoint, Access) preferred.
  • •Strong analytical, communication, and problem-solving skills, with English and Chinese; Putonghua fluency is an advantage.
Experience:5+ yearsRetail bankingDebt collectionsCredit risk
Education:Bachelor's in Business
Skills:Problem-solvingAnalytical skillsCommunication skillsBusiness acumenCustomer service
Languages:EnglishChinesePutonghua
Tech Stack:SASMicrosoft OfficeWordExcelPowerPointAccess

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn