Patient Care Coordinator-Oakland, CA (Oakland (CA), United States)

Sonova
United States
Workplace: OnsiteFull timeUSD 23 - 24 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Professional verbal communication","Professional written communication","Relationship building","Customer service","Attention to detail"]

Coordinate day-to-day patient support at the clinic by greeting patients, scheduling and confirming appointments, collecting intake forms, and maintaining accurate patient records. Perform insurance benefit checks, authorize coverage details, and provide first-level support including answering questions, check-in/out, and payment processing. Place outbound calls for follow-up hearing tests and consultations, help manage repairs under supervision, and handle orders, inventory, and event logistics.

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FursaFursa
Sonova
Sonova
16 hours ago

Patient Care Coordinator-Oakland, CA (Oakland (CA), United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Coordinate day-to-day patient support at the clinic by greeting patients, scheduling and confirming appointments, collecting intake forms, and maintaining accurate patient records. Perform insurance benefit checks, authorize coverage details, and provide first-level support including answering questions, check-in/out, and payment processing. Place outbound calls for follow-up hearing tests and consultations, help manage repairs under supervision, and handle orders, inventory, and event logistics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Work closely with the clinical team to ensure patients receive quality care and service.
  • •Schedule appointments, verify insurance benefits and authorization details, and complete patient benefit checks.
  • •Provide first-level patient support: answer questions, check patients in/out, collect and process payments.
  • •Place outbound calls to schedule follow-up hearing tests, consultations, and weekly evaluations.
  • •Handle patient intake forms and records, process orders and repairs under supervision, and manage inventory and clinic supply requests.

Pay and Benefits

Salary: USD 23 - 24 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveHearing Aids

Key Requirements

  • •Previous customer service experience is required.
  • •2+ years in a health care environment is preferred.
  • •High School Diploma or equivalent; an Associate’s degree is preferred.
  • •Knowledge/experience with hearing aids is a plus.
  • •Experience with Microsoft Office and Outlook; knowledge of HIPAA regulations; EMR/EHR experience is a plus.
Experience:2+ yearsHealthcare
Education:High School
Skills:Professional verbal communicationProfessional written communicationRelationship buildingCustomer serviceAttention to detail
Tech Stack:Microsoft OfficeOutlookEMREHRHIPAAHireVue

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website