Senior Universal Banker.Egypt- Distribution - Al Horeya Branch.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 4+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Independent work","Problem-solving","Relationship building"]

Serve as the face of the bank at the Al Horeya branch in Egypt, delivering exceptional service while managing teller transactions and customer interactions. Proactively acquire new customers through walk-ins, cross-sell retail banking products, and meet personal banking KPIs. Educate customers on digital banking channels, resolve complaints promptly, and ensure strict compliance with policies to protect operational integrity and reduce attrition and rejection rates.

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FursaFursa
Mashreq
Mashreq
1 week ago

Senior Universal Banker.Egypt- Distribution - Al Horeya Branch.Retail Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the face of the bank at the Al Horeya branch in Egypt, delivering exceptional service while managing teller transactions and customer interactions. Proactively acquire new customers through walk-ins, cross-sell retail banking products, and meet personal banking KPIs. Educate customers on digital banking channels, resolve complaints promptly, and ensure strict compliance with policies to protect operational integrity and reduce attrition and rejection rates.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Manage cash transactions through teller counters and ensure accurate processing.
  • •Strive to meet/exceed customer expectations and minimize attrition while reducing liability and service application rejections.
  • •Proactively engage and acquire new customers via walk-ins; cross-sell other segment products and achieve banking product KPIs.
  • •Educate customers on the use of digital banking channels and technologies.
  • •Ensure compliance with policies and promptly take ownership of customer complaints to drive timely resolutions.

Key Requirements

  • •University graduate with 4-5 years of branch banking experience.
  • •Thorough knowledge of retail banking products, processes, services, and policies.
  • •Excellent customer service and communication skills with the ability to work independently and take ownership of issues.
  • •Strong problem-solving skills to handle complex customer problems and complaints.
  • •Computer literacy and a tech-savvy, proactive, sales-oriented mindset for customer acquisition.
Experience:4+ yearsRetail bankingBranch banking
Education:Bachelor's
Skills:Customer serviceCommunicationIndependent workProblem-solvingRelationship building

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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