2 days ago

Client Solutions Manager (CSM) - Multi Industries - Global Business Solutions - São Paulo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own post-sale relationships with performance advertisers, monitor and analyze auction ad campaign performance, and drive improvements to maximize results on TikTok. Partner with Sales, Product, and Measurement teams as the primary contact for strategic cross-functional stakeholders, providing consultative, data-driven solutions. Lead campaign management and optimization, run regular business reviews, troubleshoot client issues with product and engineering, and share marketplace feedback to shape advertising strategy and product adoption.

Location: São Paulo

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive education on products, company updates, and best practices for clients or agencies.
•Manage and grow post-sale client relationships by monitoring and analyzing auction ads campaign performance and proactively improving results.
•Set up and optimize campaigns; analyze performance data to provide data-driven business insights and improve offerings.
•Share marketplace feedback and guide clients’ advertising strategy through regular business reviews.
•Collaborate with product and engineering teams to troubleshoot client issues during campaigns and support pre-sale research and pitches.

Key Requirements

•At least 3 years of experience in account management/client services roles in digital marketing.
•Experience managing performance advertisers with a deep understanding of their challenges.
•Ability to analyze data and identify insights to assess campaign performance.
•English proficiency for frequent communication with global teams and stakeholders.
•Proactive attitude with excellent data analytical skills in Excel.

Experience:3+ yearsDigital marketingPerformance advertisingAccount managementClient services

Skills:Client serviceData analysisCommunicationProactive attitudeConsultative problem-solving

Languages:English

Tech Stack:Excel

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Client Solutions Manager (CSM) - Multi Industries - Global Business Solutions - São Paulo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: São Paulo

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive education on products, company updates, and best practices for clients or agencies.
•Manage and grow post-sale client relationships by monitoring and analyzing auction ads campaign performance and proactively improving results.
•Set up and optimize campaigns; analyze performance data to provide data-driven business insights and improve offerings.
•Share marketplace feedback and guide clients’ advertising strategy through regular business reviews.
•Collaborate with product and engineering teams to troubleshoot client issues during campaigns and support pre-sale research and pitches.

Key Requirements

•At least 3 years of experience in account management/client services roles in digital marketing.
•Experience managing performance advertisers with a deep understanding of their challenges.
•Ability to analyze data and identify insights to assess campaign performance.
•English proficiency for frequent communication with global teams and stakeholders.
•Proactive attitude with excellent data analytical skills in Excel.

Experience:3+ yearsDigital marketingPerformance advertisingAccount managementClient services

Skills:Client serviceData analysisCommunicationProactive attitudeConsultative problem-solving

Languages:English

Tech Stack:Excel

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn