Store Team Lead, Central I City (SHAH ALAM, 10, MY, 40170)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Teamwork","Customer service focus","Adaptability"]

Oversee day-to-day retail store operations and deliver outstanding consumer service using Crocs’ C.H.A.R.M. service model. Manage opening/closing procedures, educate the team on products and promotions, and coordinate daily tasks to meet store deadlines and sales targets. Support multiple store departments, including consumer service, product knowledge, visual presentation, and stock room management, while leading by example to improve key performance indicators and ensuring asset protection and compliance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crocs Inc.
Crocs Inc.
2 days ago

Store Team Lead, Central I City (SHAH ALAM, 10, MY, 40170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Oversee day-to-day retail store operations and deliver outstanding consumer service using Crocs’ C.H.A.R.M. service model. Manage opening/closing procedures, educate the team on products and promotions, and coordinate daily tasks to meet store deadlines and sales targets. Support multiple store departments, including consumer service, product knowledge, visual presentation, and stock room management, while leading by example to improve key performance indicators and ensuring asset protection and compliance.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using the C.H.A.R.M. service model.
  • •Oversee store opening/closing procedures, educate the team on products and promotions, and drive daily sales targets.
  • •Coordinate, delegate, prioritize, and ensure follow-up on daily activities to meet store deadlines.
  • •Support retail operations such as POS management, stock replenishment, pricing/markdowns, promotion of loyalty programs, and cleanliness/recovery standards.
  • •Ensure asset protection compliance, including shortage prevention and inventory control, and collaborate with Store Management to improve KPIs.

Key Requirements

  • •2–3 years of total retail experience, with preference for prior store leadership experience.
  • •Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Proven written and verbal communication skills with store teams and operations leaders.
  • •Desire to succeed in a high-growth, fast-paced retail environment.
  • •Availability for nights, weekends, holidays, and extended hours with regular attendance.
Experience:Retail
Skills:LeadershipCommunicationTeamworkCustomer service focusAdaptability
Tech Stack:POS system

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn