Vendor Operations Senior Associate

Instacart
Ontario, Alberta, British Columbia, Nova Scotia
Workplace: RemoteFull timeCAD 82,000 - 86,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Data analysis","Prioritization","Organizational skills"]

Own vendor performance for Instacart’s shopper support ecosystem by monitoring daily KPIs, surfacing variances, and driving root-cause corrective actions across BPO partners. Maintain and improve scorecards, dashboards, and operational trackers to translate data into clear recommendations. Coordinate onboarding, milestone tracking, and off-boarding, escalate complex issues appropriately, and contribute to vendor management strategy through process compliance and stakeholder materials.

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FursaFursa
Instacart
Instacart
3 days ago

Vendor Operations Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own vendor performance for Instacart’s shopper support ecosystem by monitoring daily KPIs, surfacing variances, and driving root-cause corrective actions across BPO partners. Maintain and improve scorecards, dashboards, and operational trackers to translate data into clear recommendations. Coordinate onboarding, milestone tracking, and off-boarding, escalate complex issues appropriately, and contribute to vendor management strategy through process compliance and stakeholder materials.
Location: Ontario, Alberta, British Columbia, Nova Scotia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor BPO vendor performance daily, surface KPI variances quickly, and drive root-cause analysis for timely corrective action.
  • •Maintain and continuously improve scorecards, dashboards, and operational trackers to provide real-time vendor visibility and recommendations.
  • •Coordinate BPO onboarding, milestone tracking, and off-boarding, escalating complex issues to the right stakeholders at the right time.
  • •Support quality and training programs through nesting coordination and QA trend reporting to bridge execution with continuous improvement.
  • •Advance cross-team initiatives and vendor management strategy projects using stakeholder materials, process compliance reviews, and hands-on contributions.
Travel: Medium travel

Pay and Benefits

Salary: CAD 82,000 - 86,500 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree in business, economics, operations, or a related field, or equivalent practical experience.
  • •2 to 4 years of experience in project coordination, customer support operations, or BPO-related roles.
  • •Demonstrated data analysis skills to translate data into actionable insights and recommendations.
  • •Strong written and verbal communication skills, including presenting clearly to peers and external vendor stakeholders.
  • •Proven ability to manage multiple priorities and stay organized with strong attention to detail, including escalation when needed.
Experience:2-4 yearsProject coordinationCustomer support operationsBPO
Education:Bachelor's
Skills:Written communicationVerbal communicationData analysisPrioritizationOrganizational skills
Tech Stack:SQLSalesforceCRM

Company Brief

Instacart
Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn