Customer Success Manager - Enterprise

Suger
Vancouver
Workplace: HybridFull timeCAD 90,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Written communication","Verbal communication","Organizational skills","Project management","Cross-functional collaboration"]

Own a portfolio of enterprise accounts end-to-end, serving as the primary point of contact across the full customer lifecycle. Lead onboarding and implementation, configure marketplace listings across major cloud marketplaces, and set up integrations and co-sell workflows. Serve as first responder for customer questions, drive health and retention, and proactively surface upsell/expansion opportunities. Collaborate with Sales, Product, and Engineering to ensure successful outcomes.

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Suger
Suger
2 days ago

Customer Success Manager - Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise accounts end-to-end, serving as the primary point of contact across the full customer lifecycle. Lead onboarding and implementation, configure marketplace listings across major cloud marketplaces, and set up integrations and co-sell workflows. Serve as first responder for customer questions, drive health and retention, and proactively surface upsell/expansion opportunities. Collaborate with Sales, Product, and Engineering to ensure successful outcomes.
Location: Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own an enterprise account book from kickoff through renewal, serving as the primary point of contact via Slack and the customer ticketing system.
  • •Lead end-to-end customer onboarding and implementation, including configuring marketplace listings and setting up co-sell workflows, CRM integrations, private offers, and automations.
  • •Conduct daily customer calls and deliver training sessions to onboard customer teams on new features and workflows.
  • •Provide ongoing support as first responder for inbound questions, triage issues, and coordinate with Product Support or create Solutions Engineering requests.
  • •Drive customer health, adoption, retention, renewals, and proactively identify upsell/expansion opportunities while maintaining account notes and health tracking.

Pay and Benefits

Salary: CAD 90,000 - 120,000 annually
Perks:Health InsuranceDentalVisionMeal Allowance

Key Requirements

  • •3+ years in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS or cloud.
  • •Experience managing enterprise customers and building relationships with multiple stakeholders.
  • •Excellent written and verbal English communication skills.
  • •Strong organizational and project management skills to manage complex customer relationships and implementations simultaneously.
  • •Proactive, strategic approach to identifying customer needs, risks, and opportunities; comfortable working cross-functionally with Sales, Product, and Engineering.
Experience:3+ yearsB2B SaaSCloud
Skills:Written communicationVerbal communicationOrganizational skillsProject managementCross-functional collaboration
Languages:English
Tech Stack:SlackHubSpotSalesforceClickUpAWSGCPAzureAWS MarketplaceGCP MarketplaceAzure MarketplaceAlibabaOracleSnowflakeCRM integrations

Company Brief

Suger
Suger provides a no-code platform for creating interactive product demos, onboarding flows, and guided tours to help product and marketing teams increase user activation and conversions. It enables rapid demo creation, embedding, and analytics without requiring engineering resources.
Industry: SaaS
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