1 month ago

Training & Quality Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead Aspora's end-to-end learning and quality assurance for a world-class CX operation. Drive training lifecycle, quality governance, and people leadership to translate data signals into impactful training and process improvements in a fast-scaling fintech environment.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Sr. Manager level

Key Responsibilities

•Design, own, and continuously improve the end-to-end training lifecycle: onboarding, product training, process training, soft skills, compliance, and refresher programs.
•Develop training content including SOPs, scripts, e-learning modules, role-plays, and assessments aligned to product and regulatory updates.
•Manage new hire induction and certification programs to ensure readiness before live customer handling.
•Conduct Training Needs Analysis (TNA) in partnership with quality audit data, CSAT trends, and ORM signals from Locobuzz.
•Build capability maps for CX teams and design Individual Development Plans (IDPs) for high-potential agents.

Key Requirements

•4–8 years of experience in Training & Quality in fintech, BFSI, or banking with at least 2–3 years in a people management role directly overseeing a QA or training team.
•Proven ability to design and execute training programs (onboarding, product, compliance, soft skills) in a regulated financial services environment.
•Strong command over quality frameworks, calibration methodology, and root-cause analysis.
•Hands-on experience with Kapture (CRM/ticketing/QA workflows) and Locobuzz (ORM/social listening); familiarity with LMS platforms (Moodle, Cornerstone, or equivalent).
•Data-driven approach — proficient with Excel, PowerPoint, and QA MIS reporting.

Experience:4-8 yearsFintechFinancial servicesBanking

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Tech Stack:KaptureLocobuzzMoodleCornerstoneExcelPowerPoint

Company Brief

Aspora

Aspora is a cross-border fintech building banking and payments products for the global Indian diaspora, offering remittances, multi-country banking, investments, credit and insurance services.

Industry: Neobanking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Website LinkedIn

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Aspora

1 month ago

Training & Quality Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Sr. Manager level

Key Responsibilities

•Design, own, and continuously improve the end-to-end training lifecycle: onboarding, product training, process training, soft skills, compliance, and refresher programs.
•Develop training content including SOPs, scripts, e-learning modules, role-plays, and assessments aligned to product and regulatory updates.
•Manage new hire induction and certification programs to ensure readiness before live customer handling.
•Conduct Training Needs Analysis (TNA) in partnership with quality audit data, CSAT trends, and ORM signals from Locobuzz.
•Build capability maps for CX teams and design Individual Development Plans (IDPs) for high-potential agents.

Key Requirements

•4–8 years of experience in Training & Quality in fintech, BFSI, or banking with at least 2–3 years in a people management role directly overseeing a QA or training team.
•Proven ability to design and execute training programs (onboarding, product, compliance, soft skills) in a regulated financial services environment.
•Strong command over quality frameworks, calibration methodology, and root-cause analysis.
•Hands-on experience with Kapture (CRM/ticketing/QA workflows) and Locobuzz (ORM/social listening); familiarity with LMS platforms (Moodle, Cornerstone, or equivalent).
•Data-driven approach — proficient with Excel, PowerPoint, and QA MIS reporting.

Experience:4-8 yearsFintechFinancial servicesBanking

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Tech Stack:KaptureLocobuzzMoodleCornerstoneExcelPowerPoint

Company Brief

Aspora

Aspora is a cross-border fintech building banking and payments products for the global Indian diaspora, offering remittances, multi-country banking, investments, credit and insurance services.

Industry: Neobanking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Website LinkedIn