Trust & Risk Agent

Whatnot
Dublin
Workplace: HybridFull timeEUR 35,000 - 42,500 annuallyFunction: Legal, Risk & ComplianceExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-first attitude","De-escalation","Problem-solving","Process improvement","Professional communication"]

Work on Whatnot’s Trust & Risk team as front-line support for buyers and sellers. You’ll handle inbound email cases involving trust and safety issues, de-escalate and educate customers for clear resolutions, and investigate complex, high-sensitivity incidents. Serve as the escalation point for language and culture nuance, collaborate with other departments to resolve open questions, and use key metrics and data to improve marketplace safety.

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FursaFursa
Whatnot
Whatnot
6 months ago

Trust & Risk Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live

Job Summary

Work on Whatnot’s Trust & Risk team as front-line support for buyers and sellers. You’ll handle inbound email cases involving trust and safety issues, de-escalate and educate customers for clear resolutions, and investigate complex, high-sensitivity incidents. Serve as the escalation point for language and culture nuance, collaborate with other departments to resolve open questions, and use key metrics and data to improve marketplace safety.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Provide inbound email support for trust and safety issues
  • •De-escalate and educate customers to reach successful resolutions and improve marketplace safety
  • •Investigate complex, high-sensitivity Trust & Risk cases while maintaining customer satisfaction
  • •Escalate issues requiring nuanced understanding of language and culture
  • •Work with other departments to research and resolve open questions and monitor key operations metrics

Pay and Benefits

Salary: EUR 35,000 - 42,500 annually
Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPensionParental LeaveWellness StipendChildcare

Key Requirements

  • •2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience, or fulfilment
  • •Fluent English (French fluency is a plus)
  • •Positive, customer-first attitude
  • •Weekend availability required
  • •Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom
Experience:2+ yearsTrust and safetyCustomer serviceUser experienceE-commerceMarketplaceFraud operations
Education:Bachelor's
Skills:Customer-first attitudeDe-escalationProblem-solvingProcess improvementProfessional communication
Languages:EnglishFrench
Tech Stack:ZendeskKustomerIntercomEmail supportCustomer-facing systems

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn