InterSystems

1 year ago

RCM Application Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support and deploy the TrakCare product by providing application knowledge across requirements scoping, field design documentation, and change request testing. Serve as an expert product resource for partners, responding to customer inquiries, supporting installed customers, escalating unresolved issues, and liaising between customers and InterSystems Global Support. Deliver training, demonstrations, and workshops, act as an SME, and improve customer satisfaction and response times—using AI-assisted tools where applicable.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide immediate response to customer inquiries in line with service standards and support installed customers.
•Act as the link between customers and the InterSystems Global Support organization by clarifying work processes and requirements for the TrakCare application.
•Provide application support for the TrakCare Hospital Management System and follow InterSystems methodologies and processes.
•Escalate open (unresolved) problems in accordance with policies and procedures.
•Conduct training, product demonstrations, and workshops; participate in on-site support and the 24-hour on-call roster when required.

Key Requirements

•General aptitude for solving problems and using technology to improve processes.
•Understanding and experience in product solutions support, including software product support roles.
•Understanding and experience with Hospital Information Systems and Hospital Information/Patient Administration (PAS).
•Understanding of Hospital Information, Patient Administration (PAS), Billing, and revenue cycle management systems.
•BS or MS in Computer Science (or equivalent), plus ability to manage multiple tasks under tight time constraints.

Education:Bachelor's in Computer Science

Skills:Problem-solvingCommunicationAnalytical skillsLearning mindsetCustomer collaboration

Languages:En

Tech Stack:AI-assisted toolsCopilotsSummarisation toolsChatbotsLLM-based toolsAI/MLPredictive schedulingCoding suggestionsAlert prioritisation

Company Brief

InterSystems

Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn

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InterSystems

1 year ago

RCM Application Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide immediate response to customer inquiries in line with service standards and support installed customers.
•Act as the link between customers and the InterSystems Global Support organization by clarifying work processes and requirements for the TrakCare application.
•Provide application support for the TrakCare Hospital Management System and follow InterSystems methodologies and processes.
•Escalate open (unresolved) problems in accordance with policies and procedures.
•Conduct training, product demonstrations, and workshops; participate in on-site support and the 24-hour on-call roster when required.

Key Requirements

•General aptitude for solving problems and using technology to improve processes.
•Understanding and experience in product solutions support, including software product support roles.
•Understanding and experience with Hospital Information Systems and Hospital Information/Patient Administration (PAS).
•Understanding of Hospital Information, Patient Administration (PAS), Billing, and revenue cycle management systems.
•BS or MS in Computer Science (or equivalent), plus ability to manage multiple tasks under tight time constraints.

Education:Bachelor's in Computer Science

Skills:Problem-solvingCommunicationAnalytical skillsLearning mindsetCustomer collaboration

Languages:En

Tech Stack:AI-assisted toolsCopilotsSummarisation toolsChatbotsLLM-based toolsAI/MLPredictive schedulingCoding suggestionsAlert prioritisation

Company Brief

InterSystems

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn