Account Manager, Italian Speaking - Cairo, Egypt

Agoda
Cairo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Negotiation","Analytical thinking","Communication","Organization"]

Own and remotely manage a portfolio of 75–100 hotel partners in the mid-tail segment, driving engagement and improving supply performance metrics through digital-first account management. Build strong relationships via calls, emails, and virtual meetings; activate Agoda products and promotions and track deal outcomes. Use tools like Avaya and HubSpot plus SHS/DS playbooks to log outreach, report performance, and help ensure at least 90% quarter coverage while handling partner escalations.

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Agoda
Agoda
2 days ago

Account Manager, Italian Speaking - Cairo, Egypt

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Last checked: 3 hours agoStatus: Live

Job Summary

Own and remotely manage a portfolio of 75–100 hotel partners in the mid-tail segment, driving engagement and improving supply performance metrics through digital-first account management. Build strong relationships via calls, emails, and virtual meetings; activate Agoda products and promotions and track deal outcomes. Use tools like Avaya and HubSpot plus SHS/DS playbooks to log outreach, report performance, and help ensure at least 90% quarter coverage while handling partner escalations.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage a portfolio of 75–100 hotels in the mid-tail segment.
  • •Build and maintain partner relationships remotely via calls, emails, and virtual meetings.
  • •Drive improvements in supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.
  • •Activate Agoda products and promotions for partners, track deal performance, and document outcomes.
  • •Ensure at least 90% portfolio coverage each quarter and act as a point of contact for partner escalations.

Key Requirements

  • •Minimum 4 years’ experience in account management, business development, or supply/e-commerce roles.
  • •Excellent command of English and Italian (written and spoken).
  • •Proven relationship management and negotiation skills in B2B engagement.
  • •Analytical mindset with experience using data to drive performance outcomes.
  • •Comfort with digital-first work using call systems and CRM tools to manage remote portfolios.
Skills:Relationship managementNegotiationAnalytical thinkingCommunicationOrganization
Languages:EnglishItalian
Tech Stack:AvayaHubSpotSHSDSSHS/DS Playbooks

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
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Glassdoor: 3.8
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