Client Success Manager

Manage a focused book of ~75 SMB restaurant partners, building long-term relationships through outbound calls and email outreach. Use data-driven conversations and KPI tracking to improve visibility, listings, and product adoption (e.g., DashPass, Ads, promos). Advise merchants on pricing, promotions, and revenue/margin trade-offs, deliver quarterly business reviews, reduce churn, support expansions, and collaborate with internal growth teams. Work will be flexible between remote and in-office with occasional travel.