Production Service Engineer

Adobe Systems
Bengaluru
Workplace: OnsiteFull timeFunction: Manufacturing & Production OperationsExperience: 4-5 yearsEducation: bachelorsSkills: ["Communication","Verbal and written communication","Customer focus"]

Join Adobe as a Production Service Engineer to support deployment, operation, and upgrades of enterprise software on single-tenant AEM deployments. You’ll leverage AWS/Azure, RedHat Linux, and Java in a cloud-focused, customer-facing backend role, delivering strategic support, production triage, and successful SLAs while collaborating with Customer Success Engineering to ensure ongoing customer success.

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Adobe Systems
Adobe Systems
6 months ago

Production Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join Adobe as a Production Service Engineer to support deployment, operation, and upgrades of enterprise software on single-tenant AEM deployments. You’ll leverage AWS/Azure, RedHat Linux, and Java in a cloud-focused, customer-facing backend role, delivering strategic support, production triage, and successful SLAs while collaborating with Customer Success Engineering to ensure ongoing customer success.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Manufacturing & Production Operations

Key Responsibilities

  • •Provide strategic support and consulting in Adobe’s Digital Experience best practices and bridge communication into Digital Media
  • •Enable customers by supporting deployments, product upgrades, maintenance activities, and major production cutovers and releases
  • •Provide triaging support for resolving critical incidents
  • •Focus on ensuring service level agreements for customers
  • •Collaborate with the Customer Success Engineering team to ensure overall customer success

Key Requirements

  • •BE/B.Tech in Computer Science Engineering or equivalent
  • •Overall 4/5+ years of relevant work experience
  • •Strong knowledge of RedHat Linux and Java
  • •Experience with Amazon Web Services and/or Microsoft Azure infrastructure
  • •Experience with Enterprise mission critical software is essential, with Adobe Experience Manager (AEM) a strong plus
Experience:4-5 yearsEnterprise softwareCloudDigital experiences
Education:Bachelor's
Skills:CommunicationVerbal and written communicationCustomer focus
Tech Stack:RedHat LinuxJavaAmazon Web ServicesMicrosoft AzureMavenJenkinsGitChefPuppetSalt StackBashRubyPythonAdobe Experience Manager (AEM)

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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