Customer Care Representative - Prince George (BC)

Sonova
Canada
Workplace: OnsiteFull time20 - 23 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Relationship building","Account reconciliation","Can-do attitude"]

Provide exceptional customer service in a fast-paced hearing clinic, supporting clients in person, over the phone, and by email. Schedule appointments, manage and maintain client accounts, and coordinate third-party billing with insurance companies. Help with cleanings and minor in-clinic device repairs (training provided) while ensuring smooth clinic operations and a strong client experience. Reporting to the Regional Clinic Manager in Prince George, BC.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonova
Sonova
5 days ago

Customer Care Representative - Prince George (BC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide exceptional customer service in a fast-paced hearing clinic, supporting clients in person, over the phone, and by email. Schedule appointments, manage and maintain client accounts, and coordinate third-party billing with insurance companies. Help with cleanings and minor in-clinic device repairs (training provided) while ensuring smooth clinic operations and a strong client experience. Reporting to the Regional Clinic Manager in Prince George, BC.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize files for the clinic’s Hearing Care Professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to support third-party billing operations.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).

Pay and Benefits

Salary: 20 - 23 hourly
Perks:Health InsurancePaid LeavePersonal TimeBirthday OffLearning Budget

Key Requirements

  • •Provide exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize clinic files for hearing care professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to support successful third-party billing operations.
  • •Possess strong communication skills and experience (or interest) reconciling accounts receivable.
Experience:RetailHealthcareCustomer service
Skills:CommunicationCustomer serviceRelationship buildingAccount reconciliationCan-do attitude

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website