Customer Success Technical Specialist / Spécialiste Technique du Succès client

Eaton
Burlington
Workplace: HybridFull time69,000 - 87,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: associatesSkills: ["Communication","Multitask","Time management","Analytical skills","Interpersonal skills"]

Provide technical customer support to Eaton customers, distributors, end users, potential customers, and Field Sales—covering products, delivery, pricing, and claims/returns. Own order management across ERP/order entry systems, including creating orders, handling changes/cancellations, validating pricing and terms, and expediting orders/shipments to reduce customer delays. Maintain accurate customer/order data, support quote preparation, and collaborate cross-functionally to solve recurring issues and improve cycle times.

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Eaton
Eaton
1 week ago

Customer Success Technical Specialist / Spécialiste Technique du Succès client

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide technical customer support to Eaton customers, distributors, end users, potential customers, and Field Sales—covering products, delivery, pricing, and claims/returns. Own order management across ERP/order entry systems, including creating orders, handling changes/cancellations, validating pricing and terms, and expediting orders/shipments to reduce customer delays. Maintain accurate customer/order data, support quote preparation, and collaborate cross-functionally to solve recurring issues and improve cycle times.
Location: Burlington
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to customers, distributors, end users, potential customers, and Field Sales across products, delivery, pricing, and program information.
  • •Manage customer orders end-to-end, including order entry, order changes, and cancellations using multiple order entry systems.
  • •Validate pricing, order terms/conditions, routing rules, and maintain accurate customer and order files (including ship-to addresses).
  • •Expedite orders and shipments to prevent delays, including handling emergency/expedite requests and providing order status, pricing, and shipment updates.
  • •Prepare price quotations and collaborate with cross-functional teams to reduce cycle time and resolve recurring customer issues.

Pay and Benefits

Salary: 69,000 - 87,000 annually

Key Requirements

  • •University degree or college diploma from an accredited institution.
  • •Minimum 3 years of customer-facing/customer service support experience with extensive ERP/order management systems and CRM tools knowledge.
  • •Ability to efficiently navigate multiple systems and product catalogues.
  • •Must be legally eligible to work in Canada without company sponsorship now and in the future.
  • •Bilingual in English/French.
Experience:3+ yearsElectrical industryERP order managementCRM tools
Education:Associate's
Skills:CommunicationMultitaskTime managementAnalytical skillsInterpersonal skills
Languages:EnglishFrench
Tech Stack:ERPOrder management systemsCRM toolsSalesforceMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn