Heidi Health

1 month ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead enterprise NHS and private health system accounts in the UK and Ireland as a strategic enterprise CS manager, shaping deployment strategy, driving clinical and operational decisions, and orchestrating a cross-functional delivery team across pilots, adoption, expansion, and renewal. Own multi-site rollouts, renewals, and expansion opportunities while translating data into executive narratives and ensuring value realization.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as a strategic consultant to executive stakeholders, shaping deployment strategy, change approach, and long-term value.
•Orchestrate the internal delivery team, translating commitments into delivery briefs and keeping teams aligned to outcomes.
•Lead multi-site NHS rollouts with governance, change management, and cross-site coordination.
•Own commercial outcomes including renewals and expansions, contributing to net revenue retention.
•Engage in pre-sales and pilots, scoping NHS pilots and designing evaluation frameworks grounded in KPIs.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalEquityLearning BudgetHome OfficeParental Leave

Key Requirements

•5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR)
•Experience leading multi-site rollouts and change management in complex organisations
•Ability to engage executive stakeholders (CIOs, CMOs, COOs, clinical directors) and shape deployment strategy
•Strong cross-functional collaboration skills to coordinate clinicians, engineers, and commercial teams
•Data-driven storytelling to translate usage and outcomes into strategic narratives for IT, ops, and executives

Experience:5+ yearsHealthcareSaaS

Skills:CommunicationInfluenceStrategic thinkingLeadershipProblem-solving

Languages:English

Company Brief

Heidi Health

Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Heidi Health

1 month ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as a strategic consultant to executive stakeholders, shaping deployment strategy, change approach, and long-term value.
•Orchestrate the internal delivery team, translating commitments into delivery briefs and keeping teams aligned to outcomes.
•Lead multi-site NHS rollouts with governance, change management, and cross-site coordination.
•Own commercial outcomes including renewals and expansions, contributing to net revenue retention.
•Engage in pre-sales and pilots, scoping NHS pilots and designing evaluation frameworks grounded in KPIs.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalEquityLearning BudgetHome OfficeParental Leave

Key Requirements

•5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR)
•Experience leading multi-site rollouts and change management in complex organisations
•Ability to engage executive stakeholders (CIOs, CMOs, COOs, clinical directors) and shape deployment strategy
•Strong cross-functional collaboration skills to coordinate clinicians, engineers, and commercial teams
•Data-driven storytelling to translate usage and outcomes into strategic narratives for IT, ops, and executives

Experience:5+ yearsHealthcareSaaS

Skills:CommunicationInfluenceStrategic thinkingLeadershipProblem-solving

Languages:English

Company Brief

Heidi Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor