Customer Success Manager, Enterprise

Heidi Health
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Influence","Strategic thinking","Leadership","Problem-solving"]

Lead enterprise NHS and private health system accounts in the UK and Ireland as a strategic enterprise CS manager, shaping deployment strategy, driving clinical and operational decisions, and orchestrating a cross-functional delivery team across pilots, adoption, expansion, and renewal. Own multi-site rollouts, renewals, and expansion opportunities while translating data into executive narratives and ensuring value realization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Heidi Health
Heidi Health
3 months ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead enterprise NHS and private health system accounts in the UK and Ireland as a strategic enterprise CS manager, shaping deployment strategy, driving clinical and operational decisions, and orchestrating a cross-functional delivery team across pilots, adoption, expansion, and renewal. Own multi-site rollouts, renewals, and expansion opportunities while translating data into executive narratives and ensuring value realization.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as a strategic consultant to executive stakeholders, shaping deployment strategy, change approach, and long-term value.
  • •Orchestrate the internal delivery team, translating commitments into delivery briefs and keeping teams aligned to outcomes.
  • •Lead multi-site NHS rollouts with governance, change management, and cross-site coordination.
  • •Own commercial outcomes including renewals and expansions, contributing to net revenue retention.
  • •Engage in pre-sales and pilots, scoping NHS pilots and designing evaluation frameworks grounded in KPIs.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalEquityLearning BudgetHome OfficeParental Leave

Key Requirements

  • •5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR)
  • •Experience leading multi-site rollouts and change management in complex organisations
  • •Ability to engage executive stakeholders (CIOs, CMOs, COOs, clinical directors) and shape deployment strategy
  • •Strong cross-functional collaboration skills to coordinate clinicians, engineers, and commercial teams
  • •Data-driven storytelling to translate usage and outcomes into strategic narratives for IT, ops, and executives
Experience:5+ yearsHealthcareSaaS
Skills:CommunicationInfluenceStrategic thinkingLeadershipProblem-solving
Languages:English

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
WebsiteLinkedInGlassdoor