Sales Support Associate III

Tapestry
Toronto
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Customer service","Communication","Attention to detail","Organizational skills","Multitasking"]

Provide friendly, efficient customer service at the cash wrap and maintain a well-organized sales floor. Operate POS accurately, support brand engagement, and suggest add-on products and gift cards. Receive and process shipments and transfers, manage stock levels, and execute visual merchandising updates. Uphold housekeeping standards and Loss Prevention guidelines while working a flexible retail schedule in a fast-paced luxury environment.

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Tapestry
Tapestry
2 months ago

Sales Support Associate III

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide friendly, efficient customer service at the cash wrap and maintain a well-organized sales floor. Operate POS accurately, support brand engagement, and suggest add-on products and gift cards. Receive and process shipments and transfers, manage stock levels, and execute visual merchandising updates. Uphold housekeeping standards and Loss Prevention guidelines while working a flexible retail schedule in a fast-paced luxury environment.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients warmly and provide personalized assistance while anticipating needs.
  • •Operate POS accurately and maintain cash wrap organization, handling cash and related materials per policy.
  • •Suggest add-on products, promote gift cards, and capture customer information where permitted.
  • •Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
  • •Manage stock levels, replenish the sales floor, execute visual merchandising updates, and support Loss Prevention standards.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of previous retail experience, preferably in luxury retail service; education and experience may be considered together.
  • •Knowledge of fashion trends and marketplace competition.
  • •Knowledge of cash register systems and basic computer skills, including using iPad/laptop and Mobile POS/Internet.
  • •Strong attention to detail and organizational skills.
  • •Excellent communication and customer service skills, with the ability to multitask in a fast-paced environment.
Experience:1+ yearsRetail
Skills:Customer serviceCommunicationAttention to detailOrganizational skillsMultitasking
Languages:English
Tech Stack:POSIPadLaptopMobile POSInternet

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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