Customer Assistance Representative Full Time (St. Louis, MO, US)

American Airlines Group
St. Louis
Workplace: OnsiteFull timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to detail"]

Interact with customers in the airport ticket area and help ensure smooth, policy-compliant travel. Greet customers, monitor ticket counters for safety compliance, assist with self-service kiosk check-in and baggage processing, and troubleshoot kiosk issues. Verify carry-on and checked baggage, clear travel documents for international travel using Timatic, and provide directions and boarding assistance, including special assistance and unaccompanied minors.

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FursaFursa
American Airlines Group
American Airlines Group
1 hour ago

Customer Assistance Representative Full Time (St. Louis, MO, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Interact with customers in the airport ticket area and help ensure smooth, policy-compliant travel. Greet customers, monitor ticket counters for safety compliance, assist with self-service kiosk check-in and baggage processing, and troubleshoot kiosk issues. Verify carry-on and checked baggage, clear travel documents for international travel using Timatic, and provide directions and boarding assistance, including special assistance and unaccompanied minors.
Location: St. Louis
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area for compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including maintaining and troubleshooting kiosk machines.
  • •Verify carry-on baggage compliance and clear/verify travel documents for international travelers using the Timatic database.
  • •Assist with checked baggage processing, self-tagging activation, and physically move baggage as needed throughout the ticket counter area.
  • •Provide gate information and directions; assist with boarding/deplaning for non-ambulatory customers and unaccompanied minors.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent) and must be 18 years or older.
  • •Read, write, and fluently speak and understand English.
  • •Completion of a pre-employment drug screen and comprehensive background check/fingerprinting.
  • •Must be authorized to work in the U.S. and fulfill FAA criminal background checks for unescorted SIDA access (if applicable).
  • •Applicable valid driver’s license as required by local authorities.
Education:High School
Skills:Customer serviceCommunicationAttention to detail
Licenses:Driver's license
Languages:English
Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn