QA Specialist with Bulgarian and English

Sutherland
Bulgaria
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringSkills: ["Detail-oriented","Analytical thinking","Coaching","Communication","Adaptability"]

Monitor transactions to identify quality opportunities and drive continuous performance improvements. Analyze customer feedback, including verbatim comments and survey results, and conduct root-cause analysis to improve customer satisfaction. Share best practices through trainings, coaching, and workshops, and participate in client/internal calibrations and pilots. Provide feedback to team, clients, and leadership, with rotated weekend coverage.

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FursaFursa
Sutherland
Sutherland
9 hours ago

QA Specialist with Bulgarian and English

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Monitor transactions to identify quality opportunities and drive continuous performance improvements. Analyze customer feedback, including verbatim comments and survey results, and conduct root-cause analysis to improve customer satisfaction. Share best practices through trainings, coaching, and workshops, and participate in client/internal calibrations and pilots. Provide feedback to team, clients, and leadership, with rotated weekend coverage.
Location: Bulgaria
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor transactions to identify quality opportunities and drive continual performance improvements.
  • •Analyze customer feedback and conduct root-cause analyses of verbatim comments and customer surveys.
  • •Provide feedback to team members, clients, and leadership; share best practices and stay current on processes.
  • •Perform trainings, refreshers, upskilling, and coaching; lead workshops and huddles.
  • •Ensure weekend coverage (in rotation) and participate in client/internal calibrations and pilots.

Pay and Benefits

Perks:Health InsuranceLife Insurance

Key Requirements

  • •Fluency in Bulgarian and English at B2 or higher.
  • •Detail-oriented, analytical thinking, and interest in working with data to improve quality.
  • •Strong coaching and feedback mindset; enthusiastic and eager to learn in a dynamic environment.
  • •Flexible to change and ready to share ideas and feedback directly.
  • •Any experience with QA support is an advantage; experience with Google Docs, Sheets, and Deck is a plus.
Skills:Detail-orientedAnalytical thinkingCoachingCommunicationAdaptability
Languages:BulgarianEnglish
Tech Stack:Google DocsGoogle SheetsGoogle SlidesGoogle Slides Deck

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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