Senior Scaling Operations Program Manager

Duolingo
Pittsburgh, New York
Workplace: OnsiteFull timeUSD 142,800 - 193,200 annuallyFunction: Program & Project Management (PMO)Skills: ["Cross-functional collaboration","Stakeholder management","Communication","Problem-solving","Operational rigor"]

Own cross-functional scaling operations programs from ambiguity to measurable impact. Design and run durable, tech-forward workflows and standards that reduce manual effort and improve speed, quality, and efficiency. Sequence dependencies across engineering, learning & curriculum, and product, establishing SLAs/KPIs and operating cadences. Build decision frameworks and business cases, partner with engineering on reliability/observability, and rigorously measure outcomes with post-launch assessments.

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FursaFursa
Duolingo
Duolingo
2 days ago

Senior Scaling Operations Program Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own cross-functional scaling operations programs from ambiguity to measurable impact. Design and run durable, tech-forward workflows and standards that reduce manual effort and improve speed, quality, and efficiency. Sequence dependencies across engineering, learning & curriculum, and product, establishing SLAs/KPIs and operating cadences. Build decision frameworks and business cases, partner with engineering on reliability/observability, and rigorously measure outcomes with post-launch assessments.
Location: Pittsburgh, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead high-leverage, cross-functional programs from definition through launch and scale, driving decisions across stakeholders.
  • •Design and implement durable, tech-forward workflows and standards that enable reliable, repeatable execution at scale.
  • •Orchestrate execution across multiple teams by sequencing dependencies, managing risk, and establishing SLAs, KPIs, and operating cadences.
  • •Build decision frameworks and business cases balancing impact, scale, cost, complexity, and confidence; model tradeoffs and recommend paths forward.
  • •Measure outcomes rigorously through success metrics, post-launch assessments, and iteration to turn wins into adaptable workstreams.

Pay and Benefits

Salary: USD 142,800 - 193,200 annually

Key Requirements

  • •Experience in program or operations management leading complex, cross-functional initiatives end-to-end across product, platform, content, or operations.
  • •Track record designing and scaling systems or workflows that improved speed, quality, and efficiency across teams or markets at large user scale.
  • •Ability to create clarity from ambiguity, drive alignment without authority, and make ROI-focused decisions.
  • •Strong operational rigor: set goals, define SLAs/KPIs, manage risk and dependencies, and communicate clearly with executives and partners.
  • •Technical fluency partnering with engineering to shape specs, roadmaps, and tooling for scale, using data for prioritization and tradeoffs.
Experience:PlatformContentOperationsCross-functionalProduct
Skills:Cross-functional collaborationStakeholder managementCommunicationProblem-solvingOperational rigor
Languages:En

Company Brief

Duolingo
Duolingo develops a gamified language-learning platform offering courses, practice exercises, and assessment tools for learners worldwide via web and mobile apps, using adaptive algorithms and motivational features to drive engagement and retention.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Pittsburgh, United States
Founded: 2011
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