Renewals Manager - Informatica

Salesforce
Sydney
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Negotiation","Relationship-building","Cross-functional collaboration","Risk mitigation","Stakeholder management"]

Own and drive end-to-end renewals for a portfolio of Informatica accounts, engaging customers up to 180 days before contract end dates. Partner with Customer Success, Sales, Operations, Deal Strategy, and Legal to analyze usage, identify renewal risk, negotiate terms, and finalize bookings ahead of expiration. Lead upsell and uplift efforts, support conversion to multi-year subscriptions, and serve as the internal voice of the customer to retain and expand recurring revenue.

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FursaFursa
Salesforce
Salesforce
5 hours ago

Renewals Manager - Informatica

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own and drive end-to-end renewals for a portfolio of Informatica accounts, engaging customers up to 180 days before contract end dates. Partner with Customer Success, Sales, Operations, Deal Strategy, and Legal to analyze usage, identify renewal risk, negotiate terms, and finalize bookings ahead of expiration. Lead upsell and uplift efforts, support conversion to multi-year subscriptions, and serve as the internal voice of the customer to retain and expand recurring revenue.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage the end-to-end renewals process with Customer Success and Sales to retain and expand subscriptions.
  • •Analyze account usage to identify gaps between what customers own and what they use.
  • •Partner with Operations, Deal Strategy, and Legal to structure and finalize renewal negotiations.
  • •Identify renewal risk early and build mitigation plans to protect renewals.
  • •Engage customer decision-makers and finalize renewal bookings ahead of contract expiration, including uplift/upsell and single- to multi-year conversions.

Key Requirements

  • •Experience in sales, account management, or customer support in a subscription or SaaS environment.
  • •Understanding of the renewals cycle and how to drive successful renewals outcomes.
  • •Strong negotiation and relationship-building skills, with cross-functional collaboration with Legal, Deal Strategy, and Operations.
  • •Ability to manage a complex sales cycle with multiple stakeholders and long lead times.
  • •Proficiency using AI-powered tools to support deal analysis and renewal recommendations.
Experience:SaaSSubscription
Skills:NegotiationRelationship-buildingCross-functional collaborationRisk mitigationStakeholder management
Tech Stack:SalesforceSalesforce EinsteinAgentforceSlackbotClaudeGeminiAI-powered tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor